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Bubblegum tournament disappeared

bluesalviabluesalvia Posts: 1
This is the second time in a row that I have been playing the BGT and it has just disappeared. Both times it has been after I have purchased gold bars, which I don't think I will do again. This is very frustrating. 
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Answers

  • SweatherbySweatherby Posts: 4
    My BGT is gone also
  • Nonni2019Nonni2019 Posts: 1
    Mine too :angry: Ughhh!
  • PummyRajPummyRaj Posts: 6,592 Superstar
    Hello @bluesalvia @Sweatherby and @Nonni2019 Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  Can you please clear the cookies/cache --> Restart your Device --> play one or 2 levels and see if the event is back?  

    Please let me know if it worked or not!  I will try to find out more details from the Team, but you will have to wait till tomorrow to hear back from me as the team is our for the weekend!  

    ** If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Hope everything works out and you will receive the event back!  


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  • sdennis123sdennis123 Posts: 7
    The tournament has disappeared for me as well and I did the clear/restart/play and it is still gone
  • SweatherbySweatherby Posts: 4
    Well I got it back and now its gone again!!!!😭😭😭😭
  • PummyRajPummyRaj Posts: 6,592 Superstar
    Hello @bluesalvia @Sweatherby @Nonni2019 @sdennis123 Very Sorry to hear that :(  

    Can you please post your game user ID number with the help of This Link

    Our Friends Community Manager will be looking into it after the weekend :+1: 

    Thanks a lot for your patience!  Have a great rest of the day/evening!


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    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • sdennis123sdennis123 Posts: 7
    My ID is 6391558549
  • stramoniumstramonium Posts: 97 ✭✭✭
    I got BGT event yesterday.
    Was very happy and surprised, never thought I would get another chance. But today due to new updates, I restarted the computer and .... yes, not quite hard to guess, gone again !!!
    Just like last time.
     Maybe I should add that I didn't get the last two events either.
  • caambujcaambuj Posts: 404 ✭✭✭✭
    Hi all!
    Same prob came to me several times but the event re-appeared when I log out & log in after 15 seconds. Although its not a logical solution but it worked for me. Hope It can change your fate also☺.
  • stramoniumstramonium Posts: 97 ✭✭✭
    God for you caambuj and thank you for trying to help!
    Have tried it and all other things suggested. But it has never worked for me. The last time they ran the BGT event I had it the first day, then it disappeared without a trace and came back the last day, without  me doing anything. I can only hope that eventually it starts working again, it's sad not to be able to have events.

    How is it for you others who have problems with the BGT event, did you have the last two events, odds helloween clothes and star chase???
  • PummyRajPummyRaj Posts: 6,592 Superstar
    Hello @caambuj and @stramonium I am sorry to hear that the Troll is being mischievous and giving you troubles :o 

    Since "clearing cookies/cache and restarting your device" was a not a successful step for you guys, please post your game user ID number with the help of This Link   Our Friends Community Manager will be looking into it after the weekend :+1: 

    Talk to you soon!  Have a great rest of the day/evening! 

    P.S: Glad to see your old profile back, dear Ambuj :+1::) 


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • stramoniumstramonium Posts: 97 ✭✭✭
    Thanks PummyRaj!!
    My User ID: 10392764071
  • wafercookieflipperswafercookieflippers Posts: 3,181 Game Expert
    Hello @stramonium @caambuj and @PummyRaj ! 🤗

    My BGT event disappeared yesterday and has not returned despite all troubleshooting. My ID is 8304361054. Thank you! 
           
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  • CCFS_FriendCCFS_Friend Posts: 1
    Same problem here as well. Before reading this thread I did the dumbest thing... I uninstalled & reinstalled my game and lost all my boosters :'( Game level is safe but was still sad to loose all the goodies.
    My ID is 3941815260. 
  • wjlaceywjlacey Posts: 2
    Lost my boosts and bubblegum. Gutted, four days now
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