Why is there a green spinning sphere in the upper right of my gsme

Question

Why is there a green spinning sphere in the upper right of my game...just keeps spinning and I am not getting my daily sutprises???

AnnaMariaVivaldi · Answer

internet issue.. check your WiFi connection if you use.
try to exit/disconnect from your king profile in game and re-enter immefiimmed after.
if you can't re-login again probably some internet issue or internet not really stable.
not whit this games but in my pass i have a similar isuue whit another king games..resolved after reinstall android rom on my device.

Dawn4566 · Answer

Internet connection is very good, that's not the problem.  Unable to access store to buy anything, keeps telling me "oops something went wrong ". Help!

SeraphicStar · Answer

Hello there @Dawn4566 and I wish you Welcome to the Support Section of our Beloved Candy Crush Friends Community! :chuffed:

I believe the game normally does this if you don't  have a good internet connection. 🤔

Please be sure to check that you have a good internet connection (via wifi, or Cellular Data) and you should receive your Daily Awards once your connection is sufficient :3

I hope this information was helpful to you, and if you still require assistance please don't hesitate to reply in the box below! :grin:

~ 💫 SeraphicStar 💫