How can I get back my previously saved level

adez

Hello I have an issue, as my progress was supposed to be saved on my profile only to get my phone fixed and restarted I noticed it has gone back to level one when I am on a higher level 🤧😭 please help 

PummyRaj

Hello @adez Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you have lost your level progress in your game!!  Just wondering... is your game saved to your profile or not!!  I was not clear on that part!!! 

But either way, no need to worry at all as the King Player Support Team can help you to get your level progress back   
Simply follow this link https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  Please note that they can restore all those levels with only 2 stars, but cannot give the highest scores that you have previously achieved in the levels! Hope this made sense and clarifies! 

Please post back and let us know how it went and also if you need further assistance. IF you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out fine!  Have a great rest of the day/evening!

PummyRaj

Hello @adez Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you have lost your level progress in your game!!  Just wondering... is your game saved to your profile or not!!  I was not clear on that part!!! 

But either way, no need to worry at all as the King Player Support Team can help you to get your level progress back   
Simply follow this link https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  Please note that they can restore all those levels with only 2 stars, but cannot give the highest scores that you have previously achieved in the levels! Hope this made sense and clarifies! 

Please post back and let us know how it went and also if you need further assistance. IF you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out fine!  Have a great rest of the day/evening!