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Queen jelly event disappeared (FIXED - Jan 10)

I cleared my cache and force stopped, still no event. Gamer id: metalmatt42

Accepted answers

Hi everyone,

Great news!

Our Studio has started to release a fix - No need to look for new update. All you need to do is be a little patient and the event will appear eventually. Please note that this might take a few hours. We know this is a bit frustrating but be assured it will be worth the wait!

Thanks again for your patience 🍒

PS: For Support regarding levels freezing, please go here. Thank you!

QueenMia

Hello everyone and welcome to those who just joined the Community 🤗

Good news!

Our amazing Game Studio has found the Queen and she has accepted to come back to the Candy Crush Friends World!
All you need to do to start playing the event is to make sure to update the game to the 1.28.8 version.

Since we had to release a new version, it can take a few minutes so if the Queen does not show back immediately after the update, just play a level or 2 and it will come up eventually.

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

Please give us your feedback on the event here and help us make the game even sweeter 🍭

Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

PS: Don't forget to get your exclusive (and amazing work of art) Jelly Queen wallpaper for your phone or desktop right here!

QueenMia

Hi everyone,

I wanted to give you a quick update on the situation with the Jelly Queen event:

As you know, her Majesty the Queen can sometimes be unpredictable. Our Studio is trying to identify why she's ran away from the game and is doing its very best to bring her back.

However, we don't know yet how long it will take and therefore we will have to postpone the event for a bit. This is necessary to make sure that everyone will be able to play the Jelly Queen event.
We're sorry for the inconvenience but rest assured we're doing our best for everyone to be able to enjoy the event as soon as possible!

We'll keep you posted as soon as we have some news from the Queen.

Thanks a lot everyone for your understanding and patience.

Royal salutations 🍒

All comments

sawasdee

Jelly Queen come back update version 1.29.3 thank you

unisus21

Jelly Queen disappeared for me as well. I had beat all 10 levels and had collected 43 out if 45 stars to get her!! I woke up this morning and she is gone. Please help!!
My ID is

1496843392

Tzuzik

** Edited by CM - Unsupported Language **

AbhinavSargar

Same Here. Jelly Queen isn't visible-
Lenovo k8 Note
Android 8.0 Oreo

@QueenMia Any Suggestions on how can we get her ?

sawasdee

I hope to get it fixed before the end of the event. Thank you.

sawasdee

Event is disappear

Angie49

I never got the Jelly Queen event

lulu13

QueenMia said:

Hi everyone!

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉

For those of you who were able to play a few levels of the Jelly Queen map but lost the event -> We are looking into it.

Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

lulu13

AliceCheon

I was able to play until level 5, than jelly queen disappeared... I hope she will come back

QueenMia

Hi everyone!

If the event does not pop up after a day for you, then it means you won't get it this time. We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉

For those of you who were able to play a few levels of the Jelly Queen map but lost the event -> We are looking into it.

Please give us your feedback on the event here and help us make the game even sweeter 🍭
Thanks again to all of you for being kind and patient with her highness the Jelly Queen!

Happy playing 🍒

pinga

KoalaBerry33 dijo: Hola, soy Lisa, soy nueva aquí, solo me pregunto si podrías ayudarme a conseguir el evento Jely Queen, he cerrado la fuerza, borrado el caché y he hecho todas las cosas escritas aquí, pero fue en vano, desinstalé el juego muchas veces pero nada más que gelatina La página de presentación de Queen no es un evento para jugar. He probado en PC y Android, ambos actualizados. Windows 10 y Android es como máximo Solicite a los amigos que actualicen 1.28.8 El ID de la versión es 8980299296 Espero que puedan ayudar, espero que esta sea la parte correcta para escribir, no estoy seguro de cómo contactarme con el soporte.
Hi ! I actuallize at last versión 1.28 and after that jelly queen come to me..its true i was waiting some minutes but she is mine hahaa.try to descargate again.i hope u have it as soon as possible.nice day!

Hamoa

Hi @QueenMia, yesterday I received the JellyQueen event but some time later everything disappeared.
my ID: 7062109261

KoalaBerry33

Hi ,im Lisa ,im new here ,just wondering if you could help me to get jely queen event ,i have force closed ,cleared cache and done all the things written here but to no avail,uninstalled the game many times but nothing but jelly queen presentation page no event to play though.ive tried on pc and android ,both up to date . Windows 10 And android is at latest Have friends update 1.28.8 version Id is 8980299296 Hope you can help ,hope this is the right part to write ,not sure how to contact support Im level 505 user mame KoalaBerry Ty in advance

sawasdee

I pass 10 level but event disappear

No event no character

AliceCheon

Hello, I'm new here.. Jelly event disappeared, I've tried everything and followed your instructions but nothing worked for me

please help me
ID 1047662662
Android

trouble615

played once then she disappeared what gives?

reemul

As title i can't play the Jelly Queen Event because the event not started and there is no icon or any option aniwere to start it.

I am at level 1441 and nothing happen.

cloeynorg

@QueenMia did everything mentioned in this post and others and the event still hasn't popped up on my phone. Also, my husband had it on PC and was on level 7 when it disappeared and hasn't come back. Been trying and being patient for a few days

iop

I haven’t got any evens for a while. No advent calendar no new event with Jelly Queen. Could sb check it out??? Thanks a lot

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Accepted answers

QueenMia

All comments

cinann16

bearwithme

Hello @cinann16 and welcome to our friendly community! Try clearing your cache and force closing the platform you are playing on. Keep it off for 10-15 seconds, then turn it back on and reenter the game and see if the notice shows up again.

If it doesn't reappear and it is still missing tomorrow - then please post below in the comment section the make/model and software version of the platform (PC or mobile) you are playing on and your game ID "Find Game ID Number" and a screenshot showing the notice is missing.

cinann16

How do I clear my cache

bearwithme

Hello @cinann16. It depends what platform you are playing on. If you are playing on a platform using Safari: : https://www.imore.com/how-to-view-history-clear-website-data-cookies

For Android devices if you click on the link it will tell you (I apologize in advance for the ads etc. on this website). https://www.businessinsider.com/how-to-clear-cache-on-android-phone

RamishaIntizar

How do i clear my cache

cinann16

I did that and still have nothing. This this morning. after doing what you said

Image: https://us.v-cdn.net/6030983/uploads/editor/uf/7f3diej3zzit.jpg

cinann16

My user Id 101598767

Harma

** Edited by CM - Unsupported Language **

Hrg

After Update.. Event's Queen jelly has disapeard.. Please help me.. Im angry serious

Hrg

After Update.. Event's Queen jelly has disapeard.. Please help me.. Im angry serious

cinann16

Clearing cache and force stop dod not help. This is this morning.

Jayssen

Oh look, another broken event that will come and go without King saying anything.....

Jayssen

ID 1019423651
iOS

Cleared cache, force stopped, updated

No event countdown notice.

bearwithme

Hello @Hrg and welcome to our friendly community. I am sorry to hear this happened to you. Another player reported the same thing. I will ask the CM to see what the problem may be. In the mean time - can you please try a few things first?

Sometimes the game gets temporarily hung up and a few simple steps can help you out.
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

If none of this works - please comment below what platform - make & model and version of software you are using and also post your Game ID "Find Game ID Number". Thank you.

bearwithme

I am bringing this to the CM's attention and will let you know what she says.

cinann16

Thank you

Mahiveche

Hi @bearwithme
I am having the same problem and was not able to resolve it even after doing all that you told us to do.

I am playing on a Tablet ..Android version 4.4.2.

My User ID is 7107073367.

I hope you will be sble to resolve the problem, actually, I am sure you will

So thank you!

bearwithme

Hello @Hrg - the studio is looking into the issue - in the meantime you can check out some more info here:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

bearwithme

Hello everyone @cinann16 @Jayssen @RamishaIntizar and @Mahiveche - the studio is aware of the problem and looking into it. In the meantime you can find out more info in the thread below:
https://community.king.com/en/candy-crush-friends-saga/discussion/comment/543833/#Comment_543833

Hello @Harma - we only use English here in the community so please comment again in English (you can use a translation app. if you need to) and we will be glad to help you.

Mahiveche

Thank you dear @bearwithme for bearing me

and helping me!

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Disappearing Events: Under Investigation 🔍
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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