Hello @mor9wy Hearty Welcome to our friendly King Community
I am very glad to say that this issue has been fixed and all we have to do is to update our game to 1.28.8 version. After that you will be able to receive the new character, the awesome Jelly Queen.
Please head to this Main Thread, where other players were commenting about the same issue and we are redirecting to find the post by our Friends Community In-charge regarding the Update installation as well as the feed-back thread.
Please click on the Green Fonts above and you will be redirected there. Please tap on the "Type your Comment" box located at the bottom of that page to post your comment (if any)!
Hope this made sense and clarifies!
Thank you for posting in the Community! Hope to see you around!