My prizes are gone

Fabio777 · November 2020

I participated in the Christmas event that lasted from 02 to November 08, I passed all the daily stages and on Sunday (08) I won 03 fantasies of characters, besides sweets, but after closing the game and reopening it all the prizes disappeared.

What happened?

GAME id: 4162584859

Device: PC Windows 10

App version: 1.45.4.0

candycrushinit · November 2020

Hello @Fabio777 and warm welcome to our sweet community! 😊

I’m not sure if there was a Christmas event running in the game. I never even heard about it at this time. I’ll reach out to fellow Superstars and GE’s to see if they know anything about this.

@Elsa @bearwithme @mysticalmysty @Sukanta_Biswas @Sofia1992 @Nat09 @gr33n3y3z @kiara_wael

Also reaching out to CM @QueenMia. They should have answers soon.

Fabio777 · November 2020

Ok, thanks.

Nat09 · November 2020

Hi @candycrushinit @Fabio777, I don’t know of any Christmas holiday event going on right now, only the cookie cup. It’s possible you got an early release by accident, it can happen, if so, you will get this event again at the proper time 😉

Fabio777 · November 2020

Is that it? What a strange thing. The worst thing is that I spent all the lollipops and now I don't have any more.😭

Thanks for the answer anyway.

_Elsa_ · November 2020

Thanks for tagging me @candycrushinit. Hi @Fabio777 are you playing on a mobile device? You can lose all boosters at any time on a mobile device and it could be due to your mobile operating system update, or game update or a crash. It is suggested that you use your boosters and try not to accumulate them.

Fabio777 · November 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1194895#Comment_1194895

I'm playing on the Windows 10 PC.

_Elsa_ · November 2020

The boosters shouldn't disappear on Windows 10. This is what you have to do. You have to write to Player Support and give them your user ID #. They can go into your account to see what happened to them. Complete this form. You will get an auto email back from them. You need to reply to that and then they will contact you. When they email you there should be a ticket #. Hold on to that number just in case you need to contact them again.