Latest news about Candy Crush Friends Saga
Get help & check the FAQs
Win Gold Bars and more!
Help us make the game even sweeter!
Help for tricky levels!
I got through 8 but when I came back into game the quest in upper left hand corner was gone.
Hi @lmortimore did you follow my colleague's tips and did the event come back, so you see it again and can continue playing?
Still need help?
Hello @lmortimore and Welcome to our Friendly Community.
I am assuming you are referring to the Jelly Queen Jubilee event that consists of 10 levels followed by a Star Chaser. This issue has not been reported by any other player at this time, so the problem may be related to your device. Or, if your profile is connected to Facebook, this type of problem can occur when Facebook is down or unstable, causing events to "disappear" because they can not be retrieved from the server.
In the meantime, please try the following standard troubleshooting measures:
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.1.5.
- Clear the cache (don't clear data!) On your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 30 seconds (some recommend a full minute) before restarting your device and launching your game. Open the CCFS app and check if your event is back. If necessary, close the CCFS app and open it again, about 2 to 3 times.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
If the problem is not associated with Facebook or your device and is instead associated with your King account, then you may need to contact the King customer support team.
Please let me know if these suggestions helped.
If the events are not back, I will need your device specifications and your user ID to get more help..
New here? Sign in or create an account to join the fun.
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
