Not receiving boosters

goldenj

I've noticed that very often, when you pick a character to play, im not getting the booster associated with it. For example, I just chose to play Tiffi, and I was supposed to get a colour bomb at the start of play, and didn't. Why?

DieOmimi

Hi @goldenj warm welcome!

I'm sorry you didn't receive the pre-game boosters. It also happens to me from time to time.

Please check first if your app needs an update. I only had the error again in my game yesterday and then closed my app and checked my Play Store for updates. After I did the update for Candy Crush Friends Saga, the error didn't occur anymore.

If you still have the error after an update, please do the following:

- clear the cache (ATTENTION: do not delete data!)

- close all apps and turn off your device completely (shut it down) and leave it off for about a minute.

- after switching on, establish a stable internet connection

Then everything should be fine again.