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I opened my game today and all my boosters have gone. My game was fine yesterday. It’s like I am playing the game for the first time. I play on my iPhone
I had a lot more boosters than that ⤵️
That’s exactly what happened to me except my avatar stayed the same.
@BQN537, my original User ID and avatar were restored, along with all boosters and gold bars. My progress was synced to my latest completed levels. I lost my Daily login streak and some in-game events, once the issue was resolved. Until then, I was treated like a new player (tutorials, 0-50 gold bars, no boosters, 4 costumes in CCFS scrapbook). Farm Heroes and Candy Crush Soda Saga were not impacted.
With my experience I lost all my boosters except Farm Heroes I only lost some. I stayed on the same level that I was on in all my games. Also lost my login streak and kept on getting tutorials on how to play the games. The worst thing is I have lost my quests in Farm Heroes. I have a CM working on it. I still don’t know how it happened 😢
Did you manage to keep your original 🆔 number?
I had the same experience last month in many (not all) of my games, @BQN537. I got a new User ID and avatar, and most other things were reset to "new user" status. Once the problem was resolved, most things returned to normal. Only my daily login streak was reset to zero. As @DieOmimi explained, the previous issue was related to user email addresses with capital letters. This could be a similar problem but with a different root cause. I hope your issue gets resolved quickly.
I really don’t know how all my games changed to a different 🆔 number.
I will keep you informed 😊
Thank you very much. I hope the support can help you. If you need help, I can talk to our CM on Monday. It can check both of your ID ́s and possibly find out the problem. Your boosters should be stored under your ID 6751300740 in all games. This means that if you have a different ID now, you may also miss boosters in your other games.
Have a nice weekend. 🦋
Thanks
I have contacted king support and I will let you know how that goes 😊
Hi @BQN537 your login details (email) are the same? I mean with both ID ́s? I find this a bit strange and have never had a case like this. Maybe this is related to the login problems we had some time ago. At that time, users who use capital letters in their e-mail were affected. However, it doesn't fit because you didn't have any problems in the game a few hours earlier. It may be okay if you log out and log back in. However, I have made the experience that sweat streak is lost as a result and if you only use one device, the series of daily rewards could also be set to the beginning. Since it's the weekend now, I can't ask a community manager if he can check and match your two ID ́s.
I just noticed that my 🆔 no has changed It’s no longer 6751300740
That’s on all my king games
It’s this now ⤵️
Thanks 😊 for getting back to me so quick. I only have the one account. I really don’t know what else to do 😢
Hi @BQN537 I'm sorry to hear that. Have you checked if you are logged in with the same account?
Hi everyone, The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0. Let us know how the update works for you!
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 17, the latest level available is 9360. Enjoy the new content and have a sugar-crushing day! 🍭
