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Lost all my boosters
Answers
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Hi @BQN537 your login details (email) are the same? I mean with both ID ฬs?
I find this a bit strange and have never had a case like this. Maybe this is related to the login problems we had some time ago. At that time, users who use capital letters in their e-mail were affected. However, it doesn't fit because you didn't have any problems in the game a few hours earlier.
It may be okay if you log out and log back in. However, I have made the experience that sweat streak is lost as a result and if you only use one device, the series of daily rewards could also be set to the beginning.
Since it's the weekend now, I can't ask a community manager if he can check and match your two ID ฬs. -
Thank you very much. I hope the support can help you.
If you need help, I can talk to our CM on Monday. It can check both of your ID ฬs and possibly find out the problem.
Your boosters should be stored under your ID 6751300740 in all games. This means that if you have a different ID now, you may also miss boosters in your other games.Have a nice weekend. ๐ฆ
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I had the same experience last month in many (not all) of my games, @BQN537. I got a new User ID and avatar, and most other things were reset to "new user" status. Once the problem was resolved, most things returned to normal. Only my daily login streak was reset to zero. As @DieOmimi explained, the previous issue was related to user email addresses with capital letters. This could be a similar problem but with a different root cause. I hope your issue gets resolved quickly.
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With my experience I lost all my boosters except Farm Heroes I only lost some. I stayed on the same level that I was on in all my games. Also lost my login streak and kept on getting tutorials on how to play the games. The worst thing is I have lost my quests in Farm Heroes. I have a CM working on it. I still donโt know how it happened ๐ข
Did you manage to keep your original ๐ number?
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@BQN537, my original User ID and avatar were restored, along with all boosters and gold bars. My progress was synced to my latest completed levels. I lost my Daily login streak and some in-game events, once the issue was resolved. Until then, I was treated like a new player (tutorials, 0-50 gold bars, no boosters, 4 costumes in CCFS scrapbook). Farm Heroes and Candy Crush Soda Saga were not impacted.
