Candy Crush Friends

Question

There is one character that I cannot seem to get downloaded on Candy Crush Friends on Level 1799. Don't know what her name is.  She is the little horse that I call "sweetie pie".

MountainMom · Answer

Hello @Tamara-3, Since your issue may be related to your Android device, I suggest you try the following troubleshooting steps:

* Ensure you have a stable Internet connection.
* Ensure you have the latest update for your CCFS game app.  I have my game set to update automatically and am currently running version 4.1.0
* Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
* Ensure you have sufficient memory on your device?  King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
* Log out of the game (please only do this if you remember your login credentials)
* Turn off your device for at least 1 minute and then turn it back on.
* After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
* Log in to the game and see if you can play with Misty on level 1779.

DieOmimi · Answer

Hi @Tamara-3 if Misty works on your iPhone but not on your Android device, it could be your device's fault. What kind of Android device do you use? Please tell us the brand and version so we can see if the device is still supported.

Thank you very much.

Tamara-3 · Answer

Yes, Misty is the one that will not download on my android tablet but I found she would on my IPhone. Can you solve this problem with my Android device?  I call her "My sweetie pie". She always wins for me.