facebook login

nutcracker

hi im an old player usually use login by facebook but now wen i try says browser not supported gives me 3 diffrent browser to download i allready have 2 of the 3 browsers loaded on computer anyways. i play threw microsoft app and have up dated it recently wen update was out now i can only log into game threw email and now i do not recive lives this way.can any 1 else login using the facebook option

MountainMom

Hello @nutcracker, I do not have a Facebook account, so I suggest you visit our Help Center and search for "Facebook" to see if any of the articles provide the answer you need. You indicated that you have already tried our standard troubleshooting measures:

• Ensure you have a stable Internet connection.
• Ensure you have the latest update for your CCFS game app. I have my game set to update automatically and am currently running version 4.2.0
• Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
• Ensure you have sufficient memory on your device? King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
• Log out of the game (please only do this if you remember your login credentials)
• Turn off your device for at least 1 minute and then turn it back on.
• After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
• Log in to the game. I prefer to play on King.com.

nutcracker

somone please tell me why i can not connect with fb for game any more i try and it erases my password just dont work so upset as i can only use email account and get no lives this way

MountainMom

Hello @nutcracker. I found an article in our Help Center that indicates the Facebook login is currently under investigation. Tap HERE to be taken to that article.