The game is not working properly.

C2tty01

Recently after switching my device and reinstalling the game, I am facing issues I never did before.

The Characters don't stay downloaded, even though I have over 50gb of empty space and i downloaded it all, yet I have to download them again and again.

And by God if I go offline once, I have to do it all over again. Even though playing it offline was one of the reason I got into this at the first place.

Not to mention if I leave my phone for a moment and the screen goes off, then the entire level reset, my life is lost. And there is a weird blue box in the background of the game board. Please help.

Also to note, I have tried installing and reinstalling twice

DieOmimi

Hi @C2tty01 warm welcome to our community at Candy Crush Friends Saga. 🔍️

I'm sorry that you have problems with our game after reinstalling.

Please make sure you have a strong and stable internet connection. You'll need these on your old device so that our servers can properly store the information about your collected characters and costumes. After that, open your game with a strong online connection on your new device so that your collected characters and costumes can be downloaded from our server for offline use in your game.
Please note that most of the information (game progress, gold bars, characters, costumes, and events) can only be recorded on our servers when you are online.
Only your lollipops are stored on the device where you won them. They are therefore not transferable to a new device.

I hope this helps. Let me know if you need any help.