I paid for 30 gold coins in CC Friends, twice but didn't receive Gold

ajgoodship

I did it twice because I thought it hadn't gone through but I checked my credit card and it did please see below

Please could you fix

Thanks Jill Goodship

MountainMom

Hello @ajgoodship and Welcome to our Friendtastic community! Please visit our Help Center by tapping HERE. Under the "My Purchases" topic, you can select the operating system you are using and then follow the instructions.

DieOmimi

Hi @ajgoodship warm welcome to our community at Candy Crush Friends Saga.

I'm very sorry to hear what happened to you. 😥

Purchases contain a lot of personal information that we can't verify in our community because privacy regulations don't allow it.
Please check out our article in Help Center: I tried making a purchase but I’m not sure if it was successful or if I’ve been charged?

Tip: We regularly hold competitions in our community where you can win gold bars for free. Please check out our contests here: https://community.king.com/en/candy-crush-friends-saga/categories/contests

Please visit our competitions.

Have a Friendtastic day. 🔍️

ajgoodship

I was charged but now I have less gold than yesterday and the 30 gold I was trying to purchase has gone, what a scam

MountainMom

@ajgoodship , I found the following article in our Help Center:

Under Investigation: My Piggy Bank is not working correctly

We’re currently experiencing an issue with our beloved Piggy Bank. Some players have reported the feature is nor working correctly: they're not receiving Gold Bars when they purchase it, and it's not empty after the purchase. We’re sorry for any inconvenience caused.

The good news is that the clever people in our studio are already hard at work on a fix. Sit tight, we’re doing our best to resolve the problem quickly for you.

We’ll keep you updated in the Candy Crush Friends Community.

Thank you for your patience and for playing our game. We’ll get this problem fixed as soon as we can!