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why does it randomly kick me out or bonus games

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Mr_Fishy
Mr_Fishy Posts: 5

Level 1

the ones to win extra lollipops and 2 hours of candies bonus

Answers

  • Lindark
    Lindark Posts: 6,300

    Can you describe your issue in a little more detail? Thank you so much!

  • MountainMom
    MountainMom Posts: 15,531
    edited June 23

    Hello @Mr_Fishy. Is this happening while you are playing Candy Crush Friends Saga on Windows? This is a known issue, and we are currently waiting for a fix.

    In the meantime I suggest you try our standard troubleshooting steps to see if they help.

    - ensure you have a stable Internet connection

    - check your free memory on your device, you need at least 2 GB

    - clear your game cache (do NOT clear your data because that is where your boosters are stored)

    - check for updates for your game and run them

    - Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

Hey! Would you like to give us your opinion?