Lives and ads

jen197979

Why am I no longer receiving lives from friends on Facebook? I have cleared the cache and updated Facebook permissions. I receive requests from strangers but never any lives. I am also blocked from watching ads. It always says no internet connection which is bogus. Has the developer created some sort of block forcing you to spend money? Why hasnt any of these issues been resolved?

MountainMom

Hello @jen197979 and Welcome to this King Community!

I am not a Facebook user, so I can't offer any explanation regarding sending and receiving lives in Candy Crush Friends Saga. However, I have seen the error message regarding "no internet connection."

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. You might also consider clearing the cache on your device.
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Please reply if you continue to have problems. We are here to help.

MountainMom

Hello @jen197979 and Welcome to this King Community!

I am not a Facebook user, so I can't offer any explanation regarding sending and receiving lives in Candy Crush Friends Saga. However, I have seen the error message regarding "no internet connection."

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. You might also consider clearing the cache on your device.
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Please reply if you continue to have problems. We are here to help.