Ads being stuck

Question

There is an ad with a black screen, it is stuck, please fix it.

DieOmimi · Answer

Hi @missy2024 warm welcome to our community at Candy Crush Friends Saga 🔍️

I am sorry that your ad is freezing, causing you to miss out on your rewards and progress.

Please follow these steps from our Help Center:

A.- Gather the essential information:

* Title of the game, where the ad in question was seen
* Date and time, when the ad in question was seen
* Your country, i.e. country, where the ad in question was seen
* Screenshot of the ad in question
* Brand name, advertised via the ad in question
* Any URL links related to the ad in question, e.g. AppStore, website, etc.
* Player ID or Facebook ID (learn how to find your player ID here)

B.- Send it to us through the Chat with Us/Contact Us button. —>

https://soporto.king.com/?type=help_center

Have a Friendtastic day. 🔍️