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Level 9831 issues

rccweber

I’ve played this level a handful of times and cannot get the last two cookies to drop in to win the game. I’ve squandered lollipops bombs to try and get it to work, but clearly there is a glitch that is making this level impassable. Can this please be addressed and fixed? Thank you!

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DieOmimi

Hi @rccweber Level 9831 has been fixed. Were you able to beat it now?

rccweber

I forgot to answer the questions asked of me, apologies.

My game is version 5.5.2.0 & I play on an iPhone 12, iOS version 26.5.2 I believe everything is up to date. I’ve never had problems like this before. I genuinely think this is a developer glitch in an easy level that needs to be fixed, because there really is no way to beat this “easy” level like some other users have kindly shown us and linked to us to under my post even with all the added boosters and bombs that I regularly play with.

Thanks again for all the help and apologies if I seem frustrated.

rccweber

Yes the screenshot provided by the other user is exactly where I’m at.

This is supposed to be an “easy” level.

I’ve tried so so many times to match up the candies and move the cookies into a place where they will drop, but it’s practically impossible (I’ve only gotten one to move within the constraints of the number of turns allowed).

I’ve never seen this on a cookie level and if this stays “as is,” this should be deemed an extra hard, as casual players will absolutely be stuck here. Never have we had to move the cookies in such a difficult corner. I would definitely have to pay multiple times to extend my game play to match up the candies in such a way to move them, when they should absolutely just drop into the water from where they are.

I pay a lot of money & spend a lot of time waiting for new levels to come out each week. I do enjoy this game and I do appreciate this community for helping me; it’s been way better than the bot responses from admin! Thank you for helping and listening (apologies if I come off as curt; this is just really frustrating and I’m sad I’ve wasted precious resources trying to beat this level)

DieOmimi

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3626841#Comment_3626841

One of our community players beat the level and found a solution here: Link to the solution

Take a look at the solution and keep trying.

Have a Friendtastic day. 🔍️

Haechan_17

As an official commentator for CCFS, I will provide an answer. I’ll give you the model answer my friend and I gave!

LEVEL 9831 Solution)

Haechan (Me) → HERE

Lim → HERE

The intention behind this level was clear, but it is true that the level was designed in a way that most players probably cannot understand. Since my friend Lim and I have already suggested some solutions, I think it would be good for you to make your own judgment and decide. 😊 I passed this issue on to CM, and I was informed that it is currently under evaluation. I just hope the problem gets resolved soon. 😄

jarek1999

Same issue here. The two cookies do not go down

DieOmimi

Hi @rccweber here is a screenshot from another player. Is it the same for you?

Colorbomb_Collector

Hi there, welcome to our Community @rccweber

I understand you've encountered an issue with level 9831.

Can you please send me a screenshot of the level issue you've encountered as well as your game version and make and model of your device?

Have a nice day ahead!