Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!

Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!

My prizes are gone

I participated in the Christmas event that lasted from 02 to November 08, I passed all the daily stages and on Sunday (08) I won 03 fantasies of characters, besides sweets, but after closing the game and reopening it all the prizes disappeared.

What happened?

GAME id: 4162584859

Device: PC Windows 10

App version: 1.45.4.0

Accepted answers

All comments

Fabio777

Captura de tela 2020-11-10 222251.png

Captura de tela 2020-11-10 222126.png

Hello. The event has returned again. Both on PC and Android.

Screenshot_2020-11-10-19-57-53.png

Fabio777

I will fill the form. Thanks

Creative_Elsa

The boosters shouldn't disappear on Windows 10. This is what you have to do. You have to write to Player Support and give them your user ID #. They can go into your account to see what happened to them. Complete this form. You will get an auto email back from them. You need to reply to that and then they will contact you. When they email you there should be a ticket #. Hold on to that number just in case you need to contact them again.

Fabio777

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1194895#Comment_1194895

I'm playing on the Windows 10 PC.

Creative_Elsa

Thanks for tagging me @candycrushinit. Hi @Fabio777 are you playing on a mobile device? You can lose all boosters at any time on a mobile device and it could be due to your mobile operating system update, or game update or a crash. It is suggested that you use your boosters and try not to accumulate them.

Fabio777

Is that it? What a strange thing. The worst thing is that I spent all the lollipops and now I don't have any more.😭

Thanks for the answer anyway.

Nat09

Hi @candycrushinit @Fabio777, I don’t know of any Christmas holiday event going on right now, only the cookie cup. It’s possible you got an early release by accident, it can happen, if so, you will get this event again at the proper time 😉

Fabio777

Ok, thanks.

candycrushinit

Hello @Fabio777 and warm welcome to our sweet community! 😊

I’m not sure if there was a Christmas event running in the game. I never even heard about it at this time. I’ll reach out to fellow Superstars and GE’s to see if they know anything about this.

@Elsa @bearwithme @mysticalmysty @Sukanta_Biswas @Sofia1992 @Nat09 @gr33n3y3z @kiara_wael

Also reaching out to CM @QueenMia. They should have answers soon.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

candycrushinit

Hello @Fabio777 and warm welcome to our sweet community! 😊

I’m not sure if there was a Christmas event running in the game. I never even heard about it at this time. I’ll reach out to fellow Superstars and GE’s to see if they know anything about this.

@Elsa @bearwithme @mysticalmysty @Sukanta_Biswas @Sofia1992 @Nat09 @gr33n3y3z @kiara_wael

Also reaching out to CM @QueenMia. They should have answers soon.

Fabio777

Ok, thanks.

Nat09

Fabio777

Is that it? What a strange thing. The worst thing is that I spent all the lollipops and now I don't have any more.😭

Thanks for the answer anyway.

Creative_Elsa

Fabio777

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1194895#Comment_1194895

I'm playing on the Windows 10 PC.

Creative_Elsa

Fabio777

I will fill the form. Thanks

Fabio777

Captura de tela 2020-11-10 222251.png

Captura de tela 2020-11-10 222126.png

Hello. The event has returned again. Both on PC and Android.

Screenshot_2020-11-10-19-57-53.png

No costume tokens
it’s showing to be collected for 2+ years now. Is there a specific level i need to reach to get this tiffi costume? And ever since this like that i never got new costume ever.
Game play
What happened to the ads to get free moves from?
Piggy bank
I don't understand mean piggy bank,who can explain it to me about piggy bank?
Game freezing
ever since I upgraded to I phone 17 the game keeps freezing after I use my gold bars to get more moves to pass a level and I’m getting really frustrated and annoyed.
Sound effects missing - no feedback!
Hi, For quite a long time now the voice sound effects when the characters use their powers have been missing. Previous posts about this has gotten the reply that it has been reported to the developers and that we should wait. Well, we've waited and there is still absolutely no feedback at all. Even the name of the game is…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Latest news about Candy Crush Friends Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!

Recent Announcements

🚨 Another Fix is Coming Soon: Events disappeared
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of December 16, the latest level available is 9100. Enjoy the new content and have a sugar-crushing day! 🍭