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I do not receive lives
Sending and receiving lives is quite straight forward! However, we seem to be having some issues with these. Please read our update below to know what to do:
** You are not receiving lives? READ below **
Our Teams are actively working directly with third parties to fix this, however, some implementations need to be done which might take some time. We are very sorry and understand it is frustrating but you can also win extra lives in our daily rewards and mystery chest now 
Thanks a lot everyone for your understanding and patience.
** Here is how lives work in the Candy Crush Friends Kingdom! **
If you lost a life or more, please click on the heart in the top left corner. After receiving a life you will then have the option to give lives to friends.
As soon as you run out of lives then you are given the option to ask your friends to send you some help or use the lives which have already been sent to you.
Please note that you can only accept a maximum of 5 extra lives from friends and only when you have no lives left. If your friend sends you multiple sets of lives then you will only see one set in the queue, once they have been accepted then you will be able to receive any more requests which are then resent.
If you wish to purchase extra lives, simply use up all of the help that has been sent to you and a pop up will appear offering you the option to buy more lives.
Watch the tutorial:
https://www.youtube.com/watch?v=XSdaWaMfXDY&feature=youtu.be&fbclid=IwAR0tXwdk5clbu6wGpzolWio3EKo6yBANRHhY5nf_4qSpRwb2u1IHBBFPTLcBest Answer
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Hi everyone and than you very much for all the feedback! We need these to help us investigate and fix issues!
As I said in a previous post, our Teams are working directly with third parties to fix this, however, some implementations need to be done which might take some time.
However, we think there might be another issue affecting Kingdom players. Therefore, if you are connected to the Kingdom (and to the Kingdom only, not Facebook), please let me know what's your issue (Can send but not receive/ Cannot send nor receive/ etc) and your Game ID below so I can pass it to our Team for further investigation. That would help us to understand what's going on and be able to fix any issue that may be ongoing.
If you don't know how to find your game ID, check this
Thanks a lot everyone for your understanding and patience.
Answers
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Hi Robyngar,
I am sorry you are having an issue.
When you need lives are you clicking the heart in the top left corner?
Are you connecting with a Facebook account or King? Phone or Windows 10? Are you connected to the internet with a strong connection such as Wi-Fi or phone data?
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robyngar and Ddjanzen49, lives in this game work differently than in other games.
They are not stored on your device (personally I think this is great as all those stored lives caused so many glitches and problems within other games)
You get 5 lives at a time and when these reach zero you just click the lives heart and the next 5 will come
The way it all works is explained here: How to send and receive lives
