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Unknown Error message when logging via Facebook on Windows 10 (RESOLVED)

TMcCauley

My friend is trying to sign in to the game using Facebook and a red error message saying 'Whoops an unknown error occurred' appears. It's come up twice Eventhough a re-install and un-install has been done.

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QueenMia

Yay!!!

Image: https://us.v-cdn.net/6030983/uploads/editor/gx/ru5lphvzbi25.jpg

TMcCauley

My friend says the game's working normally now. Thank you!

QueenMia

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you

TMcCauley

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now.

QueenMia

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated

Have a great day everyone!

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JustPlaying

@PROUDCAGLEHEAD Thanks for updating!

Image: https://us.v-cdn.net/6030983/uploads/editor/ll/059phkg7j4ia.jpg

PROUDCAGLEHEAD

I am able to connect to Facebook on my pc

JustPlaying

@grandmother4 your PC is running Windows 10? Try reinstalling the app and clearing cache as unknown error should be fixed. Or are you seeing a new error?

grandmother4

my tablet connects via facebook now but not my PC, it used to

QueenMia

Yay!!!

PROUDCAGLEHEAD

I can connect to Facebook now.

TMcCauley

My friend says the game's working normally now. Thank you!

TMcCauley

QueenMia said:

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you

Cheers. My friend was worrying over the game for the past couple of days and had to restart from the beginning. I'll make a note of the update and when I next speak to my friend I'll let them know. I think as a gesture all players to get some gold bars.

QueenMia

TMcCauley

Still saying there's a problem but not sure whether it's been dealt with?

PROUDCAGLEHEAD

I have tried all the above listed

TMcCauley

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now.

TMcCauley

Everything's up to date. Windows automatically updates itself.

QueenMia

Thanks for the help in troubleshooting and your patience! It's been highly appreciated

Have a great day everyone!

TMcCauley

Problem still ongoing. It's been like that for the last couple of days.

QueenMia

Hello @thadeusito

Welcome to the Community

I'm happy to hear you think the game is great

I think so too, hehe!

As for Windows 10, there is indeed an issue with the connection at the moment. Be assured that our team is working on it and the problem should be resolved by the end of the day

We're really sorry for the inconvenience. In the meantime, if you have access to the game via a phone, that will work perfectly.

Thanks for posting here and if you want a chance to get some seriously sweet treat from Yeti, check here

King_admin

This discussion was created from comments split from: be able to connect with friends online.

Michel_Zwart

Why cant i play candy crush friends on my pc anymore, windows 10? Now 2 days ago i still get " unkown error" i was logged in on facebook and now logged out. I have try everything, uninstall reinstall, cleared cache. Nothing works.

JustPlaying

Hi @grandmother4 @TMcCauley @PROUDCAGLEHEAD can you try clearing cache and cookie / reinstall and restart and let me know if that helps? Have you had any Windows 10 updates? Thanks for your help

JustPlaying

Hi @thadeusito can you try clearing cache and cookie / reinstall and restart and let me know if that helps? Have you had any Windows 10 updates? Thanks for your help