Unknown Error message when logging via Facebook on Windows 10 (RESOLVED)

Yay!!!

Image: https://us.v-cdn.net/6030983/uploads/editor/gx/ru5lphvzbi25.jpg

My friend says the game's working normally now. Thank you!

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now.

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated

Have a great day everyone!

All comments

@PROUDCAGLEHEAD Thanks for updating!

Image: https://us.v-cdn.net/6030983/uploads/editor/ll/059phkg7j4ia.jpg

I am able to connect to Facebook on my pc

@grandmother4 your PC is running Windows 10? Try reinstalling the app and clearing cache as unknown error should be fixed. Or are you seeing a new error?

grandmother4

my tablet connects via facebook now but not my PC, it used to

Yay!!!

I can connect to Facebook now.

My friend says the game's working normally now. Thank you!

QueenMia said:

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you

Cheers. My friend was worrying over the game for the past couple of days and had to restart from the beginning. I'll make a note of the update and when I next speak to my friend I'll let them know. I think as a gesture all players to get some gold bars.

Still saying there's a problem but not sure whether it's been dealt with?

I have tried all the above listed

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now.

Everything's up to date. Windows automatically updates itself.

Thanks for the help in troubleshooting and your patience! It's been highly appreciated

Have a great day everyone!

Problem still ongoing. It's been like that for the last couple of days.

Hello @thadeusito

Welcome to the Community

I'm happy to hear you think the game is great

I think so too, hehe!

As for Windows 10, there is indeed an issue with the connection at the moment. Be assured that our team is working on it and the problem should be resolved by the end of the day

We're really sorry for the inconvenience. In the meantime, if you have access to the game via a phone, that will work perfectly.

Thanks for posting here and if you want a chance to get some seriously sweet treat from Yeti, check here

King_admin

This discussion was created from comments split from: be able to connect with friends online.

Michel_Zwart

Why cant i play candy crush friends on my pc anymore, windows 10? Now 2 days ago i still get " unkown error" i was logged in on facebook and now logged out. I have try everything, uninstall reinstall, cleared cache. Nothing works.

Hi @grandmother4 @TMcCauley @PROUDCAGLEHEAD can you try clearing cache and cookie / reinstall and restart and let me know if that helps? Have you had any Windows 10 updates? Thanks for your help

Hi @thadeusito can you try clearing cache and cookie / reinstall and restart and let me know if that helps? Have you had any Windows 10 updates? Thanks for your help

Welcome! 👋

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Accepted answers

Thanks for the help in troubleshooting and your patience! It's been highly appreciated

Have a great day everyone!

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now.

My friend says the game's working normally now. Thank you!

Yay!!!

All comments

Still saying there's a problem but not sure whether it's been dealt with?

QueenMia said:

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you

My friend says the game's working normally now. Thank you!

I can connect to Facebook now.

Yay!!!

grandmother4

my tablet connects via facebook now but not my PC, it used to

@grandmother4 your PC is running Windows 10? Try reinstalling the app and clearing cache as unknown error should be fixed. Or are you seeing a new error?

I am able to connect to Facebook on my pc