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Game crashing

Bettiboo72Bettiboo72 Posts: 5 ✭✭
edited November 2018 in Support
Hi 
Since updating the app on 4th Nov my game keeps crashing on open and i cant play. My details are:
Device: the new ipad (ipad 3)
ios vers: 9.3.4
thanks in advance for your help.

Best Answers

  • Bettiboo72Bettiboo72 Posts: 5 ✭✭
    Accepted Answer
    @QueenMia i deleted the app on my ipad and reinstalled it and it seems to have resolved the issue.

    thanks for your help.
    Accepted Answer

Answers

  • Bettiboo72Bettiboo72 Posts: 5 ✭✭
    edited November 2018
    Thanks @QueenMia.

    Yes i just updated to the latest version of the candy crush friends app and since then it crashes on opening. Can you advise how to clear the cache onn an iPad? No cookies when using the ios app on an ipad either??

    As it is loading the orange king screen it tries to load then disappears. Ive hard closed the app and restarted my ipad several times but it still wont work. So the game doesnt actually get to open before it crashes. If i diuble click the home button, i can see the game and levels sitting there but when i tap it to open it goes straight to the orange king loading screen and crashes sgain.

    There is nothing a screen shot will capture as there are no error messages. But will try to do a screen record for you.


  • Bettiboo72Bettiboo72 Posts: 5 ✭✭
    Is there someway i can send/attach a video of what's happening?
  • JustPlayingJustPlaying Posts: 4,399 Superstar
  • Bettiboo72Bettiboo72 Posts: 5 ✭✭
    @JustPlaying the upload file button doesnt give me the option to choose a video from my ipad. Am i doing something wrong?  :(

    TIA
  • JustPlayingJustPlaying Posts: 4,399 Superstar
    @Bettiboo72 you may need to upload to say youtube and then link it here .. looks like it does not allow video upload
  • Bettiboo72Bettiboo72 Posts: 5 ✭✭
    Accepted Answer
    @QueenMia i deleted the app on my ipad and reinstalled it and it seems to have resolved the issue.

    thanks for your help.
    Accepted Answer
  • QueenMiaQueenMia Posts: 6,220 Community Manager
    Hey @Bettiboo72,

    SWEET! I'm glad you managed :D Enjoy!

    Welcome to the King Community!
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