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Just paid 9.99 for gold did not receive it

Marie_Chiorando
Marie_Chiorando Posts: 2

Level 1

I paid 9.99 for gold bundle but did not receive the 40 gold I paid for

Best Answer

  • JustPlaying
    JustPlaying Posts: 4,196
    Answer ✓
    Hi @Marie_Chiorando
    I am sorry you are having an issue with your purchase.  Please see here for instructions on how to resolve as we can not see purchase info on the board.

Answers

  • JustPlaying
    JustPlaying Posts: 4,196
    Answer ✓
    Hi @Marie_Chiorando
    I am sorry you are having an issue with your purchase.  Please see here for instructions on how to resolve as we can not see purchase info on the board.
  • Marie_Chiorando
    Marie_Chiorando Posts: 2

    Level 1

    still did not receive my gold  deleteing game

  • Joseph45
    Joseph45 Posts: 1,582
    If you did not receive your gold that you purchased, go into the help center of your Candy Crush Friends Saga game, click the settings button, and click the blue question mark. From there, scroll down to the section titled “Purchases and Gold Bars.” Within this section, there should be an article titled “I purchased an item on my device but haven’t received it.” There should be information regarding this matter in that article. Hope this is helpful if you are having this issue! 
  • selina814m
    selina814m Posts: 1

    Level 1

    Purchased a 9.99 bundle twice and I’ve not received either but both are charged on my IPhone 

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