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In app purchases

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emma1981
emma1981 Posts: 1 Newbie
I have brought an in app purchase but haven't received my items.  The money has been taken out my bank.  How do I get a refund?

Best Answer

  • JustPlaying
    JustPlaying Posts: 4,196 Level 5
    Answer ✓
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    Hello @emma1981  Welcome to the Candy Crush Friends Saga Community!

    I'm sorry you're experiencing an issue with your purchase.

    We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

    Sorry for the inconvenience 

Answers

  • JustPlaying
    JustPlaying Posts: 4,196 Level 5
    Answer ✓
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    Hello @emma1981  Welcome to the Candy Crush Friends Saga Community!

    I'm sorry you're experiencing an issue with your purchase.

    We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

    Sorry for the inconvenience 
  • Joseph45
    Joseph45 Posts: 1,582 Level 5
    edited December 2018
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    You can find more information about this matter in the game’s Help center by clicking the settings button and then click on the blue question mark. There should be a section titled “Purchases and Gold Bars.” From there, you search the articles to find which one will be most helpful. Hope this helps you!

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