Latest news about Candy Crush Friends Saga
Get help & check the FAQs
Win Gold Bars and more!
Help us make the game even sweeter!
Help for tricky levels!
My Google play did two updates. Now the boosters aren't working properly. And the event the characters boosts aren't working properly either. 😔
Hello @marce_garrizano2310 and Welcome to our Friendtastic community! This is a strange phenomenon in your game, but you are not alone. Other players have had this event disappear. While we don't know what is causing this issue, it may be related to recent testing and updates. We are expecting another update soon, so maybe your Valentine's event will be restored with the update.
Se me desapareció mi evento de San Valentin, y cuando actulize el juego me apareció e ĥkce 2 niveles más pero otra vez se desapareció, nose que podría estar pasando
Hello @Fran_Coursolle, I am sorry to hear that your Valentine's event has disappeared. Thank you for first trying our standard troubleshooting steps. Unfortunately, we are not able to restore lost events. Sometimes, events will reappear after you have played a new level. Otherwise, your issue may be related to recent testing and updates. We are expecting another update soon, so maybe your Valentine's event will be restored with the update.
Valentine event was working until my I downloaded the update. Haven't had it since. Tried freeing up space on my phone (never been an issue before but there's 2gb like suggested). Turned off the phone for over a minute. Nothing.
Using an iPhone SE (1st gen) ios 15.8
Hello @cynmcd1106 and Welcome to our Friendtastic community!
No other players have reported this issue: however, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it comes back after you do one of the following:
Also, some players encounter issues that may be related to their device instead of the game. So, here are some standard troubleshooting measures:
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.10.2
- Clear the cache (don't clear data!) On your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
My Valentine's Day Mission disappeared after the 2nd day...has anyone else had that issue?
Hello @Ouch54 and Welcome to our Friendtastic community!
Our Candy Crush Friends Saga game had some glitches with special events and the Studio has been working feverishly to resolve them. There is ongoing testing in our Dachs Delivery Service event, so you may see differences in that team event. Sometimes, there are also issues that may be related to your device instead of the game, especially if there was a recent update to your device. So, here are some standard troubleshooting measures to take:
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.10.1
- Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored. (My cache is found in Apps / CCFS / Storage)
I hope this helps.
New here? Sign in or create an account to join the fun.
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
