I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

QueenMia · December 2018

Hi @Zashna_001 - Then in this case, please contact the Support directly. The link to the Support is provided at the bottom of the link I gave you, here. One of our support agent will help you retrieve your items.

Let me know how that goes and have a sweet weekend

jules7393 · December 2018

I have bought gold bars to help me finish a level in candy crush soda saga, twice now there has been an error message after the purchase which means I have to reload the game and start the level again which defeats the object of buying gold bars to finish the level. Not impressed with this, how do i resolve the problem please?

firebombmarkus · December 2018

Hi, @jules7393 Welcome to our Community! Please follow this link and try to find a solution for your purchasing problem https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

If you don't find a solution to your problem, please let me know so we can forward it to Community Managers.

I really hope this helps. Have a great day! 🤗

nrseco · December 2018

i purchased the tasty bundle and only received 239 bars instead of 250. Plus there should have been a bonus for 13.

JustPlaying · December 2018

Hi @nrseco

I'm sorry you're experiencing an issue with your purchase.

We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here. They will be able to see what is going on and fix it for you.

Sorry for the inconvenience

Ellen8 · December 2018

How do I get what I am entitled to?

mahalko1 · December 2018

I do not get my purchases. Tonight, it took multiple times for me to get a purchase. So instead of $1.99, multiply that by the number of times I click $1.99 to purchase lives. Is there a glitch or someone’s comitting fraud here. I’ve already reported this to Apple, but the problem still exists.

JustPlaying · December 2018

Hello @mahalko1 Welcome to the Candy Crush Friends Saga Community!

I'm sorry you're experiencing an issue with your purchase.

We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.

skkoz · December 2018

how do I get credit for a bundled purchase ehen only the gold bars were received? Happened last 3 times

firebombmarkus · December 2018

Hello @skkoz Welcome to the Community! I am sorry you have problems with purchase. Let's see what we can do. Please look at this link where our great friend @Joseph45 posted about this issue https://community.king.com/en/candy-crush-friends-saga/discussion/247251/how-do-i-receive-credit-or-a-refund-for-purchased-bundle-packages-that-only-credited-the-gold-bars#latest

You can also read this article https://community.king.com/en/candy-crush-friends-saga/discussion/244479/moving-game-progress-to-a-new-device#latest

and this one https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

Follow the steps in these articles. I really hope it will be helpful to you. Have a great day!

I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

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