Hello @kayleTaz, you will find a thread about this in support section.. follow the steps given and I'm sure it will be addressed. Hope this helped you with your concern.
I purchased gold bars, but never received them. I have 2 charges from Microsoft. Your Microsoft order #6759690221 has been processed for MS Gold Bars package. Also Your Microsoft order #3761070748 has been processed Bundle MS Discount.
Hello @kimjwatt and Welcome to our community! I am sorry to hear that you did not receive purchased items. Please check out our Help Center articles regarding purchases and how to resolve issues related to your purchases. Tap HERE to be taken to the Help Center page.