No está sirviendo adecuadamente la app

Question

perdí todo lo que llevaba en actividades y demás no funciona adecuadamente y algunas compras no se evidenciaron

MountainMom · Answer

Hello @Linaleja, Sometimes an issue that a player experiences is related to their device rather than the game.  So, we first suggest trying the following troubleshooting steps:

* Ensure you have a stable Internet connection.
* Ensure you have the latest update for your CCFS game app.  I have my game set to update automatically and am currently running version 4.3.0
* Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
* Ensure you have sufficient memory on your device?  King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
* Log out of the game (please only do this if you remember your login credentials)
* Turn off your device for at least 1 minute and then turn it back on.
* After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
* Log in to the game.

The problem you are experiencing happened to me before when my Internet connection was unstable.  Unfortunately, lost events can not be restored.

DieOmimi · Answer

Hi @Linaleja warm welcome to our community at Candy Crush Friends Saga. 🔍️

At the moment, there are no known bugs with our Candy Crush Friends Saga app. As a current event, we have the Hazel Nut Crunch Event. Did that disappear for you when you downloaded the app from your store? Are you logged in to the app with your correct account?

Please specify your question and post screenshots that show your problem. Thank you very much.