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Answers
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Hi @Andres-2 I'm sorry that this happened to you too. I have the same issue and have reported it. Regardless of the response I receive (I don't have an answer yet), please contact support directly from within the game (installations, question marks/customer support, events section).
Thank you very much.4 -
My Bubblegum Troll event is now gone. I've restarted the game several times, but I can't see it or my team. What can I change to get it back?
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why did I lose my bubble game challenge
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Hello @nightkamots Welcome to King Community. Please wait for a while to get a response from one of CCFS team members to assist you about this matter. Appreciated your patience. Thanks
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Hello @berrybest1 Welcome to King Community. Please wait for a while to get a response from one of CCFS team members to assist you about this matter. Appreciated your patience. Thanks
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Mine did as well. Went to play this morning and everything is gone. I have restarted and reloaded multiple times and it's not coming back up. It's my favorite event and I always plank in money to keep playing. So frustrating. Almost every time this event happen, something malfunctions. These past few times my team was still there but I couldn't see the bubblegum levels on the board. They would randomly pop up. This time though, my team is gone and the layout is clear of bubblegum.
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Hi @nightkamots warm welcome to our community at Candy Crush Friends Saga. ๐๏ธ
There was a faulty update of our game. As a result, all events have disappeared and no new events are displayed. When I noticed this with my game, I was told that the game support had not received any complaints and the investigation would be postponed until next week. Please make a complaint from within your game.
Go to Settings (gear), then the question mark, then select "Events" and scroll down to the "Contact" button. A new window will then open, which is already filled in with your data. Please enter in the comment box that you had a faulty update and therefore all events have disappeared.
You will first receive an automatic email with a ticket number. Please let us know this ticket number.
Thank you very much for your cooperation.3 -
Hi @berrybest1 @rodeoblondy82 warm welcome to our community at Candy Crush Friends Saga. ๐๏ธ
There was a faulty update of our game. As a result, all events have disappeared and no new events are displayed. When I noticed this with my game, I was told that the game support had not received any complaints and the investigation would be postponed until next week. Please make a complaint from within your game.
Go to Settings (gear), then the question mark, then select "Events" and scroll down to the "Contact" button. A new window will then open, which is already filled in with your data. Please enter in the comment box that you had a faulty update and therefore all events have disappeared.
You will first receive an automatic email with a ticket number. Please let us know this ticket number.
Thank you very much for your cooperation.2 -
I have not gotten a ticket number yet
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Hi @nightkamots thanks for the info. If a real employee contacts you and gives you a ticket number, it would be good if you share it.
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