Candy Crush Friends Saga

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Finally Passed CCFS 2388 but...

Pls Help. I finally passed this Hard Level using Otis and got the confirmation, But it did not advance me to the next Level of 2389! This has never happened, so what the heck?

Thanks so much, Cindy

Welcome! 👋

Comments

MountainMom

Hello @BabyGuppy and Welcome to our Friendly Community! This issue can limited to your device. Try our stand troubleshooting tips:

steps:

Ensure you have a stable Internet connection and have not gone offline.
Ensure you have the latest update for your CCFS game app. I have my game set to update automatically and am currently running version 4.8.0.0
Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
Ensure you have sufficient memory on your device? King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
Log out of the game (please only do this if you remember your login credentials)
Turn off your device for at least 1 minute and then turn it back on.
After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
Log in to the game.

Let me know if your progress is not restored.

Comments

MountainMom

Hello @BabyGuppy and Welcome to our Friendly Community! This issue can limited to your device. Try our stand troubleshooting tips:

steps:

Ensure you have a stable Internet connection and have not gone offline.
Ensure you have the latest update for your CCFS game app. I have my game set to update automatically and am currently running version 4.8.0.0
Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
Ensure you have sufficient memory on your device? King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
Log out of the game (please only do this if you remember your login credentials)
Turn off your device for at least 1 minute and then turn it back on.
After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
Log in to the game.

Let me know if your progress is not restored.