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Screen glitch with Yeti Werewolf (UNDER INVESTIGATION)

AkumaXX
AkumaXX Posts: 489
edited March 7 in Support

I can't access wiki at the moment so the names may be inaccurate. After updating to 4.9.0 (android) yesterday, trying to use his ability will glitch the screen. Other outfits do not have this glitch.

Screenshot_20250301_110422.jpg
Screenshot_20250301_104923.jpg

Best Answer

  • Snow_Rider
    Snow_Rider Posts: 2,844
    Answer ✓

    Hi Friends! I have an important update for you. Due to a technical issue on our end, the Studio has temporarily deactivated Yeti’s Werewolf costume. The team is already working on a fix to bring it back as soon as possible. I’ll keep you updated right here as soon as I have more news. Stay tuned!

«1

Answers

  • Colorbomb_Collector
    Colorbomb_Collector Posts: 1,145

    Game Expert

    Hi there,

    Please reach out to our Player Support via game app or via https://soporto.king.com/ to receive the best assistance related to this.

    Have a nice day!

  • DieOmimi
    DieOmimi Posts: 42,677

    Hi @AkumaXX it is the Yeti the Werewolf costume.

    Did you get a response from support and a ticket number?

  • DieOmimi
    DieOmimi Posts: 42,677

    Hi @AkumaXX there is a new update to version 4.9.1. Can you please check after the update whether Yeti the Werewolf still has the same error? Thank you.

  • Andres-2
    Andres-2 Posts: 4,539

    With the new update the problem was not solved, it still freezes

    Screenshot_2025-03-04-20-30-15-780_com.king.candycrush4.jpg
  • DieOmimi
    DieOmimi Posts: 42,677

    Thanks @Andres-2. Can you please also open a ticket with support? Use the direct route from the game (Settings / gear, question mark, game instructions, Who are the characters). Scroll down to the topic "Who are the characters" and use the contact button. Thank you very much.

  • drprp
    drprp Posts: 1

    Level 1
    edited March 7

    During the game, my game screen shrinks to the top left corner (about 75% of the time). I can only see the bottom half of the gameplay screen (see screenshot) These levels are impossible to complete and I am constantly losing lives because of this. This only started happening a few days ago.

    IMG_5127.PNG
  • moparmarc68
    moparmarc68 Posts: 1

    Level 1
    edited March 7

    I am using a Samsung Note 8 and mine is doing the same thing, please help!

  • DieOmimi
    DieOmimi Posts: 42,677

    Hi @AkumaXX @Andres-2 the studio would like to know more details about the situation in which the game freezes or crashes when using Yeti the Werewolf. Does it happen when you enter the level or only when you have collected enough cyan candies and Yeti's power is activated? Any details can help pinpoint the problem.
    Thank you for your cooperation.

  • DieOmimi
    DieOmimi Posts: 42,677
    edited March 7

    Hi @drprp @moparmarc68 warm welcome to our community at Candy Crush Friends Saga.

    There is currently an issue with Yeti the Werewolf. Can you please select a different character or costume when playing with Yeti?
    Please let me know if this happens when playing with a different Yeti costume.
    Thank you for your cooperation.

    The Yeti the Werewolf costume has been temporarily disabled until the bug is found.
    We'll keep you updated here:

    https://community.king.com/en/candy-crush-friends-saga/discussion/488781/screen-glitch-with-yeti-werewolf-under-investigation
  • Andres-2
    Andres-2 Posts: 4,539
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3282034#Comment_3282034

    Collect enough cyan candies and activate yeti's power and freeze the game

Hey! Would you like to give us your opinion?

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