can’t proceed

Bombis73 · March 2019

I passed level 535 but can’t proceed to the 536. I updated the game, but it doesn’t work.

KingChewy · March 2019

Hi @Bombis73 - sounds like potentially a storage issue. Can you try clearing your cache and cookies to free up enough memory to advance?

Bombis73 · March 2019

I did it, I don’t have much space but I have some.

KingChewy · March 2019

Hi @Bombis73 - so you are able to advance then is that correct? Not sure which type of device you have but the recommended size is 2GB of memory.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Happy Crushing 💪🏻

Bombis73 · March 2019

I still can’t go on. I have an IPhone. I have only 1,2 GB of memory. I cancelled almost everything 😅

KingChewy · March 2019

@Bombis73 - I have an iPhone too. Hmm. Is the app up to date in your App Store then?

Bombis73 · March 2019

No, I did it before writing. I also play with other candy crush games and I don’t have any problems.

KingChewy · March 2019

Okay @Bombis73 I’m going to tag a couple of the Superstars to see if they can assist further.

@firebombmarkus or @Pummy_Raj - can you review the above thread and advise? 🙏🏻

Bombis73 · March 2019

Thank you Foley

Bombis73 · March 2019

I got it!!! It moved!!! I don’t know why. Thank you very much for your help and support.

PummyRaj · March 2019

Hello @Bombis73, Welcome to the King Community

I am glad to know that you have proceeded further in your game

Thanks to my friend @Foley1362 for his very useful tips & suggestions 🤗

NOTE: I have noticed above that you have only 1.2 GB free space in your device memory. One useful tip to clear our devices is "TO REMOVE" the photos and videos & audios. Send all the pictures to your email (if you have to keep them) and move the videos to your PC (thru sync, etc.,). You will be amazed to see how much free space available after that

I can say "been there done that" for this

Happy crushing those candies and have a great weekend!

can’t proceed

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