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Configuracões

Porque foram feitas alterações (e roubos de prémios e tempos de jogo já adquiridos) entre as 13:00H e as 15:00H de hoje - 2025/03/03?🤑

Welcome! 👋

Comments

José_Lima

REALLY???

José_Lima

working on it?

REALY?

DieOmimi

@José_Lima are you playing on a Windows device? Since the last update, we've been experiencing an issue on Windows devices where all events have been deleted and no new events are displayed. Sweet Streak also no longer works on Windows devices.
The CCFS team is aware of the issue and is working on it.

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3289866#Comment_3289866

@José_Lima , I do not have this issue. That is why I suggested you contact Customer Support.

@CaramelKat, any ideas?

José_Lima

"Como seu problema é único"???

Não. Há mais jogadores com o mesmo problema desde 3 de Março…

MountainMom

@José_Lima, Since your problem is unique, I suggest you reach out to our Player Support team via the CCFS game app or via the hyperlink (—> Contact us) to receive the best assistance related to your issue. They will need information about your device and your User ID as well as a description of your problem.

José_Lima

fiz tudo o que recomenda sem qualquer resultado…🤑

MountainMom

Hello @José_Lima. I am sorry to hear that you experienced an issue with your game. I am not aware of a system-wide issue during that time. Have you tried our standard troubleshooting steps?

Ensure you have a stable Internet connection.
Ensure you have the latest update for your CCFS game app. I have my game set to update automatically and am currently running version 4.9.0.0
Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
Ensure you have sufficient memory on your device? King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
Log out of the game (please only do this if you remember your login credentials)
Turn off your device for at least 1 minute and then turn it back on.
After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
Log in to the game.

Comments

José_Lima

REALLY???

José_Lima

working on it?

REALY?

DieOmimi

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3289866#Comment_3289866

@José_Lima , I do not have this issue. That is why I suggested you contact Customer Support.

@CaramelKat, any ideas?

José_Lima

"Como seu problema é único"???

Não. Há mais jogadores com o mesmo problema desde 3 de Março…

MountainMom

José_Lima

fiz tudo o que recomenda sem qualquer resultado…🤑

MountainMom

Hello @José_Lima. I am sorry to hear that you experienced an issue with your game. I am not aware of a system-wide issue during that time. Have you tried our standard troubleshooting steps?

Ensure you have a stable Internet connection.
Ensure you have the latest update for your CCFS game app. I have my game set to update automatically and am currently running version 4.9.0.0
Clear your game cache (do NOT clear your data -- that is where your boosters are stored).
Ensure you have sufficient memory on your device? King recommends having at least 2Gb free. If you have less than 2Gb, free up some memory to enable the game to run as smoothly as possible.
Log out of the game (please only do this if you remember your login credentials)
Turn off your device for at least 1 minute and then turn it back on.
After restarting your device, consider switching between Wi-Fi and mobile data if you're playing on a mobile device.
Log in to the game.