Stars disappeared for St Patty’s Day Costume

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

All comments

PummyRaj

Hello @mimimaka,

Hearty Welcome to the Candy Friends Section of our friendly King Community

I am sorry to hear that your collection of Stars for the special event became 0!! Were you able to take any screenshots with the stars? If so, can you please post them here?
Also, can you please provide below details...
1) The device you are playing --
2) Did you log in through Facebook OR Kingdom account?
3) Your King Game User ID. Please check this link to get it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide that information, I will inform the Community Manager

** TO post back, please tap on "Type your Comment" box located below and tag me with @ and my name (no space in between), so that I can receive notification about your reply. To attach screenshots, you can see "Attach Image" icon in the tool bar, while typing your message!

Hoping for the best & have a nice day/evening

PummyRaj

Hello @chefdoc2,

Hearty Welcome to the Candy Friends Section of our friendly King Community

I am sorry to hear that you did not have enough time to gain all the needed stars. Did you take any screenshots with the number of stars you have earned!! If you did, can you please post them here? Also, please provide below details --
1) The device you are playing --
2) Did you log-in to the game through Kingdom account OR Facebook
3) Your King Game User ID. Please check this link to get it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide that information, I will inform the Community Manager

chefdoc2

@QueenMia
I recently wrote how I use my iPhone and didn’t get leprechaun. So I did get it the event but with only two days on it. I work but did get 22 of 30 stars. I should have been able to have it for the seven days that everyone else had it.

SeraphicStar

Hello @tenjun11 and welcome to our divine Candy Crush Friends Community!

I'm sorry that this happened to you as it seems many others have also experienced the same difficulties with this event. I will go ahead and tag @QueenMia to let her know there are still some people with this issue unresolved.

I hope she is able to assist you with this and hope you have a crushtastic day!

tenjun11

I started all over again and this time I screenshot my progress and as you can see from the images, I lost all my stars again.

tenjun11 said:

Hello, I too have been experiencing the St. Patty's Day missing stars issue for days now and thought it would be resolved. In fact, I thought it was resolved when I had my 23 stars this morning until when I just logged in before, I was back at 0 again. It's frustrating knowing I was so close to finishing it when there's only less than a day left to get this costume. If I knew I would lose all my stars again, I would have screenshot the issue. Whereas now, I'm out of stars, no screenshot to prove it and running out of time. Please advise on what can be done and when this issue will be resolved. Thanks!

Game ID: 1420112862

Image: https://us.v-cdn.net/6030983/uploads/editor/yf/1t25dzsio18u.png

tenjun11

Hello, I too have been experiencing the St. Patty's Day missing stars issue for days now and thought it would be resolved. In fact, I thought it was resolved when I had my 23 stars this morning until when I just logged in before, I was back at 0 again. It's frustrating knowing I was so close to finishing it when there's only less than a day left to get this costume. If I knew I would lose all my stars again, I would have screenshot the issue. Whereas now, I'm out of stars, no screenshot to prove it and running out of time. Please advise on what can be done and when this issue will be resolved. Thanks!

Game ID: 1420112862

mimimaka

My st. Patrick’s day leprechaun costume reset back to 0 after I collected enough stars.

You are so welcome

youre welcome thank you GIF by PlayStation

Thank you very much for the help!

Thank you!
@QueenMia @SeraphicStar @firebombmarkus

Hello there @cookiemama, due to the circumstances, we've added the Leprechaun to your game as well. He and his Caldron are waiting for you in the game

Happy crushing!

@QueenMia, now the event is back and reset to 0 AGAIN! Gaahh this is frustrating!!
@SeraphicStar, @firebombmarkus can you help?

@QueenMia, I went back in and earned back 7 stars. Then the game randomly closed mid-play. When I went back in, the event was gone entirely. Can you please help?

@SeraphicStar @firebombmarkus

@QueenMia, I'm also experiencing this issue. I had 17 stars. When I played again, I was back at 0. Please help! I'm playing on an LG android tablet. Thank you!

@SeraphicStar @firebombmarkus

Hello @mrmikestreet, the Leprechaun is waiting for you in your game now

Happy crushing!

mrmikestreet

Thanks QueenMia I'm using iOS 6 and my game id isnt coming up for some reason in the app.

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

Hi @QueenMia! Thanks so much for responding! I am playing on an iPhone 6s with iOS 12.1.4. My Game ID is 1565686632.

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

firebombmarkus

Hi @mrmikestreet and @AutumnLiebe and welcome to our adorable Community 😊 Thank you @SeraphicStar for replying to this and tagging me. I will tag our Community Manager @QueenMia so she can be aware of this issue. Thank you for your understanding. Have a wonderful day 🤗

Accepted answers

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

All comments

SeraphicStar

Hello @mrmikestreet and welcome to our beloved Candy Crush Friends Community!

Did you by chance take any screenshots before you lost these stars? I ask because other players have reported experiencing similar issues to this regarding the St. Patricks Day event. Also I will tag one of our Superstars @firebombmarkus to help inform them that this issue has affected you as well. They may need you to provide them your Game ID and here are instructions on how to locate that:
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

I hope they are able to resolve your issues and I hope you have a crushtastic day!

I had this exact same issue, but I had almost 30! I’m so frustrated! @SeraphicStar - May I have some help resolving this issue as well, please?

SeraphicStar

Hello @AutumnLiebe and welcome also to our lovely Candy Crush Friends Community!

I'm sorry to hear that this issue has affected you as well. Since @firebombmarkus has been tagged he will appear here to help assist you with this problem. Remember if you have any screenshots prior to the incident it would be most helpful to the team. Also be sure to have your Game ID on hand as they may require this in order to do furthur investigation. 🤔

I hope they can fix your problem quickly and in a timely manner!

P.S. In addition the guide on how to find your Game ID can be found at the link within my post above.

Thank you for your help!

firebombmarkus

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

Hi @QueenMia! Thanks so much for responding! I am playing on an iPhone 6s with iOS 12.1.4. My Game ID is 1565686632.

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

mrmikestreet

Thanks QueenMia I'm using iOS 6 and my game id isnt coming up for some reason in the app.

Hello @mrmikestreet, the Leprechaun is waiting for you in your game now

Happy crushing!

@QueenMia, I'm also experiencing this issue. I had 17 stars. When I played again, I was back at 0. Please help! I'm playing on an LG android tablet. Thank you!

@SeraphicStar @firebombmarkus

@QueenMia, I went back in and earned back 7 stars. Then the game randomly closed mid-play. When I went back in, the event was gone entirely. Can you please help?

@SeraphicStar @firebombmarkus

@QueenMia, now the event is back and reset to 0 AGAIN! Gaahh this is frustrating!!
@SeraphicStar, @firebombmarkus can you help?

Hello there @cookiemama, due to the circumstances, we've added the Leprechaun to your game as well. He and his Caldron are waiting for you in the game

Happy crushing!

Thank you!
@QueenMia @SeraphicStar @firebombmarkus

Thank you very much for the help!