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I’m having an issue with the ads for free plays. The Starbucks Energy drink ad is freezing my game. I have to turn off my phone to exit the game.
Still happening, please remove the ad from game.
Hello everyone, I'm sorry you're having issues with the Starbucks ad. The issue has been reported and is currently being investigated. Please be patient while we find a solution. Thank you.
Same issue, have to completely shut down game. Really annoying.
@DoubleMsMom , @JeanneThomas , @Courage1 , @sls0505
Please be aware that our Community team is working on this issue. Tap 👉 HERE 👈 to be redirected to the updates from that team.
They still have not fixed the problem with Starbucks ad. I am tired of losing boosters and now I lost gold bars when I completed an episode. Candy Crush will lose many players if they do not fix this problem or delete this ad from the game.
No way to exit Starbucks ad without exiting out of game. Very frustrating. Hope it gets fixed soon.
Same issue! Back button does not respond, and the link to report issue is not working.
I am having the same issue with tge Starbucks ad! The link to report is not working.
Hello @DoubleMsMom, I have had a similar issue with some ads. I have found that by tapping my browser's "Back" button I can be returned to the game, with some or all of the credit for watching the ad. I hope this works for you, too.
I encourage you to also report any ads that repeatedly give this result. Report the malfunctioning ad by following the instructions in the article found HERE. You might be asked for screenshots of the ad, game you were playing, your device and what time you saw the ad. Of course this process could add to your frustration if you find it onerous.
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hi all! My account has been incorrectly flagged as underage and I’m forced onto a lite version. It’s connected to my Facebook and DOB is correct there. I’ve been messaging support but keep getting emails only saying that as I am underage there are restrictions. How can I get this corrected?
Candy crush friends, please I'm new and I will like to know if I can connect with people easily here about the game and exchange contact info later as time goes on
salamat
Please help for activation advertisement for reward my id 3154071229
After logging out and trying to reset my password, I discovered that my email account had been deleted and I did not receive a email to reset my password. I have now set up another account with a new email. Can I get my progress back?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of January 20, the latest level available is 9200. Enjoy the new content and have a sugar-crushing day! 🍭
