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I’m having an issue with the ads for free plays. The Starbucks Energy drink ad is freezing my game. I have to turn off my phone to exit the game.
Still happening, please remove the ad from game.
Hello everyone, I'm sorry you're having issues with the Starbucks ad. The issue has been reported and is currently being investigated. Please be patient while we find a solution. Thank you.
Same issue, have to completely shut down game. Really annoying.
@DoubleMsMom , @JeanneThomas , @Courage1 , @sls0505
Please be aware that our Community team is working on this issue. Tap 👉 HERE 👈 to be redirected to the updates from that team.
They still have not fixed the problem with Starbucks ad. I am tired of losing boosters and now I lost gold bars when I completed an episode. Candy Crush will lose many players if they do not fix this problem or delete this ad from the game.
No way to exit Starbucks ad without exiting out of game. Very frustrating. Hope it gets fixed soon.
Same issue! Back button does not respond, and the link to report issue is not working.
I am having the same issue with tge Starbucks ad! The link to report is not working.
Hello @DoubleMsMom, I have had a similar issue with some ads. I have found that by tapping my browser's "Back" button I can be returned to the game, with some or all of the credit for watching the ad. I hope this works for you, too.
I encourage you to also report any ads that repeatedly give this result. Report the malfunctioning ad by following the instructions in the article found HERE. You might be asked for screenshots of the ad, game you were playing, your device and what time you saw the ad. Of course this process could add to your frustration if you find it onerous.
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Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of February 10, the latest level available is 9260. Enjoy the new content and have a sugar-crushing day! 🍭
