Stars disappeared for St Patty’s Day Costume

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

All comments

Hello @mimimaka,

Hearty Welcome to the Candy Friends Section of our friendly King Community

I am sorry to hear that your collection of Stars for the special event became 0!! Were you able to take any screenshots with the stars? If so, can you please post them here?
Also, can you please provide below details...
1) The device you are playing --
2) Did you log in through Facebook OR Kingdom account?
3) Your King Game User ID. Please check this link to get it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide that information, I will inform the Community Manager

** TO post back, please tap on "Type your Comment" box located below and tag me with @ and my name (no space in between), so that I can receive notification about your reply. To attach screenshots, you can see "Attach Image" icon in the tool bar, while typing your message!

Hoping for the best & have a nice day/evening

Hello @chefdoc2,

Hearty Welcome to the Candy Friends Section of our friendly King Community

I am sorry to hear that you did not have enough time to gain all the needed stars. Did you take any screenshots with the number of stars you have earned!! If you did, can you please post them here? Also, please provide below details --
1) The device you are playing --
2) Did you log-in to the game through Kingdom account OR Facebook
3) Your King Game User ID. Please check this link to get it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Once you provide that information, I will inform the Community Manager

@QueenMia
I recently wrote how I use my iPhone and didn’t get leprechaun. So I did get it the event but with only two days on it. I work but did get 22 of 30 stars. I should have been able to have it for the seven days that everyone else had it.

SeraphicStar

Hello @tenjun11 and welcome to our divine Candy Crush Friends Community!

I'm sorry that this happened to you as it seems many others have also experienced the same difficulties with this event. I will go ahead and tag @QueenMia to let her know there are still some people with this issue unresolved.

I hope she is able to assist you with this and hope you have a crushtastic day!

I started all over again and this time I screenshot my progress and as you can see from the images, I lost all my stars again.

tenjun11 said:

Hello, I too have been experiencing the St. Patty's Day missing stars issue for days now and thought it would be resolved. In fact, I thought it was resolved when I had my 23 stars this morning until when I just logged in before, I was back at 0 again. It's frustrating knowing I was so close to finishing it when there's only less than a day left to get this costume. If I knew I would lose all my stars again, I would have screenshot the issue. Whereas now, I'm out of stars, no screenshot to prove it and running out of time. Please advise on what can be done and when this issue will be resolved. Thanks!

Game ID: 1420112862

Image: https://us.v-cdn.net/6030983/uploads/editor/yf/1t25dzsio18u.png

Hello, I too have been experiencing the St. Patty's Day missing stars issue for days now and thought it would be resolved. In fact, I thought it was resolved when I had my 23 stars this morning until when I just logged in before, I was back at 0 again. It's frustrating knowing I was so close to finishing it when there's only less than a day left to get this costume. If I knew I would lose all my stars again, I would have screenshot the issue. Whereas now, I'm out of stars, no screenshot to prove it and running out of time. Please advise on what can be done and when this issue will be resolved. Thanks!

Game ID: 1420112862

My st. Patrick’s day leprechaun costume reset back to 0 after I collected enough stars.

You are so welcome

youre welcome thank you GIF by PlayStation

AutumnLiebe

Thank you very much for the help!

Thank you!
@QueenMia @SeraphicStar @firebombmarkus

Hello there @cookiemama, due to the circumstances, we've added the Leprechaun to your game as well. He and his Caldron are waiting for you in the game

Happy crushing!

@QueenMia, now the event is back and reset to 0 AGAIN! Gaahh this is frustrating!!
@SeraphicStar, @firebombmarkus can you help?

@QueenMia, I went back in and earned back 7 stars. Then the game randomly closed mid-play. When I went back in, the event was gone entirely. Can you please help?

@SeraphicStar @firebombmarkus

@QueenMia, I'm also experiencing this issue. I had 17 stars. When I played again, I was back at 0. Please help! I'm playing on an LG android tablet. Thank you!

@SeraphicStar @firebombmarkus

Hello @mrmikestreet, the Leprechaun is waiting for you in your game now

Happy crushing!

mrmikestreet

Thanks QueenMia I'm using iOS 6 and my game id isnt coming up for some reason in the app.

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

AutumnLiebe

Hi @QueenMia! Thanks so much for responding! I am playing on an iPhone 6s with iOS 12.1.4. My Game ID is 1565686632.

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

firebombmarkus

Hi @mrmikestreet and @AutumnLiebe and welcome to our adorable Community 😊 Thank you @SeraphicStar for replying to this and tagging me. I will tag our Community Manager @QueenMia so she can be aware of this issue. Thank you for your understanding. Have a wonderful day 🤗

Welcome! 👋

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Accepted answers

Hi guys,

Thanks for flagging this to me @firebombmarkus @SeraphicStar

@mrmikestreet @AutumnLiebe - I'm really sorry you lost the event... Could you please let me know what device you're playing on as well as your Game ID? We'll look into it!

Thanks a lot

Hey there @AutumnLiebe : ) Seeing the circumstances, we have added the Leprechaun to your game. We hope you enjoy playing with him

I would recommend you not to play that kind of events on different devices and to avoid logging out from the game in the future to make sure all works well

Oh and also, if you want some fun and earn boosters and Gold at the same time, keep an eye on our Contests, there's always one running

All comments

SeraphicStar

Hello @tenjun11 and welcome to our divine Candy Crush Friends Community!

I hope she is able to assist you with this and hope you have a crushtastic day!

Hello @chefdoc2,

Hearty Welcome to the Candy Friends Section of our friendly King Community

Hello @mimimaka,

Hearty Welcome to the Candy Friends Section of our friendly King Community

Hello @tenjun11,

A Warm Welcome to the King Community & thank you for providing the screenshots along with your Game ID.

Can you please let me know what device you are playing the game? And what platform you are using -- Facebook or Kingdom account?

While replying, please tag me with @ and my name, so that I can receive a notification about your reply

Hoping for the Best & have a nice day/evening!

Hello @Pummy_Raj,

I have iPhone 6 and I have not updated my software to iOS 12.1.4. I'm not quite sure what you mean by platform. Can you be more specific? I linked this game account to Facebook. But other than that, there should be nothing else. I hope this helps!

@Pummy_Raj

i don’t have any screen shots, my device is an iPhone and i logged in through facebook

Hello again @tenjun11,

Thank you for your prompt reply

When I said Platform, I was asking how you logged in and where you are playing the game! Do you have a Kingdom account also -- this does not make any difference, but very useful to keep the level progress intact when we have to "Reinstall" the game App.

One more Question -- do you play on Windows 10 also or any other device or just iPhone? One player was using 2 devices and lost their Stars! Hence, just would like to make sure that is not the issue here

I am not sure whether updating the device "Software" affects our game though!! The game App should be up to date to receive the special features & events. Since you had the St. Patrick's event, your game must be up to date

Since I have all the information, I will inform the Community Manager about the issue in your game and the other 2 players. But, a heads-up... since this is the weekend, you might be hearing from them only on Monday!

Thank you for understanding! Have a great weekend

mimimaka said:

@Pummy_Raj

i don’t have any screen shots, my device is an iPhone and i logged in through facebook

Hello again @mimimaka,

Thank you for your immediate reply If the above link did not help you to get your game user ID, try these steps --
On your Facebook page, click on the "Down arrow" in the Tool-bar ---> Select Settings ---> Select "Apps & websites" from the left pane ---> You will see "View and Edit" under Candy Friends game, click on it ---> Scroll down to "Get help using Candy Crush Friends Saga".... you will see your Game ID there

Thank you!

Hello again @Pummy_Raj,

Thanks for getting back to me. I only play this on my phone. No other devices.

Thank you for the confirmation @tenjun11

Have a great weekend!

@Pummy_Raj I sent you my Id in a message

Hello @mimimaka, Thank you for informing me

I am copy & pasting your Game ID here for the convenience of our Community Manager...

Image: https://us.v-cdn.net/6030983/uploads/editor/ox/5eok9aoi7hyu.jpeg

Thanks a lot to all of you! Have a great weekend!

Hello @QueenMia,

@chefdoc2 king game User ID # 1185511433 (I have received a personal Message with the Screen Shot. Didn't know how to share it here)!!

Hello @chefdoc2, @tenjun11 and @mimimaka,

Our Community Manager has taken care of the issue and you should have the Leprechaun costume in your game now! Can you all please check and let me know!

NOTE: When playing the "Star Chaser" next time, please remember to take some screenshots, as they will come in very handy both for players to show as the proof and for the King team to look into the issue!

Thank you & have a great rest of the day/evening

The leprechaun has not appeared as you can see by my list of characters. I will check tomorrow and follow up. My girlfriend had it just appeared and gave her 15 days 70 stars. The clock ran out yesterday. But she only had 13 more stars to go.

Thank you for all your help

Hello @chefdoc2,

Closing all Apps and restarting your device might help!! Just a thought

Pummy_Raj said:

Hello @chefdoc2, @tenjun11 and @mimimaka,

Our Community Manager has taken care of the issue and you should have the Leprechaun costume in your game now! Can you all please check and let me know!

NOTE: When playing the "Star Chaser" next time, please remember to take some screenshots, as they will come in very handy both for players to show as the proof and for the King team to look into the issue!

Thank you & have a great rest of the day/evening

Yes! Thank you for all your help