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Hi everyone,
The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0.
Let us know how the update works for you!
hi this is still occurring when I’m playing every single event just disappears !! When will this be fixed!!
My Dachs Delivery service just disappeared this morning after I played one level. My notification for the lunar event is gone also. What is the latest on this please?
And I just realized I haven't seen Sweet Streak since this all started. This is turning into the WORST case that has happened so far.
Hi @MollyS unfortunately, I had the same experience as you. The studio hasn't found the problem yet and is still investigating the cause.
I'm sorry I haven't received a timeline and have to wait until our Community Manager gets back to me. It seems to be a more serious issue.
Is this a Facebook problem or a king.com problem?
please fix disappearing game
Bonjour, pour moi, les évènements disparaissent également , et plus de pots de bonbons .
Same for me… today Dachs delivery showed up but after I played a level it disappeared. Also the "coming soon" new year event disappeared. My game is blank!
Is there a fix coming @DieOmimi @MountainMom @Snow_Rider
Please fix the disappearing events!
Still happening. Valentine's game announced, then disappeared. But now, there is a new wrinkle. While this was occuring within the past two weeks, I was able to play Dach'e Delivery for the entire time it was available. It never disappeared. Today, a new Dach's Deliver was opened. I played for a while, exited, and now it has disappered. So it looks like the issue is getting WORSE not better.
Hello, this is already crossing all limits of patience, first you turned off some of the characters' sounds which made them so cute as much as they were frustrating at times, but now it's really irritating that I can't hear the giant's trumpets, the owl's anger and the like, then you give me events and then everything disappears, like giving a child candy and then taking it away. I get angry and it frustrates me....
Same repeat issue here- lunar announcement disappeared after playing. This morning Dachs went away once I played. Completed all troubleshooting and made a ticket for the last event that went away.
The same is happening to me. Please someone fix this!
Same and I spent $7.99 for more lives.
Why hasn't this been fixed? It's been an ongoing problem for months! My events Dachs delivery service disappeared this morning right after I bought lives. You guys owe us big time. This is a constant ongoing problem. 😡
This event appeared on Thursday and then the ad disappeared.
Same. I was happy to see it because finally something worked. Played 2 levels, gone. Beyond annoyed at this point.
And today a new delivery and New Year Tiffi are also gone.
Hi @Snow_Rider
I had Dachs Delivery Service for probably about 10 minutes and it disappeared.☹️
I also had an event with tiffi arriving in 3 days also disappeared.☹️
It's been two weeks now. This happens regularly. It's not rocket science, echoing everyone else who said these kinds of things should no longer be happening. I got an announcement for lunar new year levels and the next time i logged in it was gone.
My valentine's day levels never reappeared once they vanished.
Hi everyone! Just popping in with a quick update. The Studio is still looking into it and working to understand the root of the problem.I know it’s frustrating when events vanish unexpectedly, especially when you’re excited to play.
As soon as we have news, we’ll update this thread right away. Thank you so much for your patience 🙏
Hi there! Thank you so much for asking! The Studio is still looking into the root cause of the issue. I know it’s not ideal not having a timeline just yet, but as soon as we have any news to share, you’ll be the first to know. Thanks again for your patience!
idem pour moi tous les évènements ont disparu !!!!!!!
"Regarding the anomaly with the Nutcracker and Bubble Gum Troll Valentine's Day event in February 2026, has it been marked as 'Resolved' in your system logs? If it has, please let me know what steps I need to take (such as updating or reinstalling) to see the even
Happy New Year! Hello, regarding the issue previously reported about the Nutcracker & Bubble Gum Troll event in February 2026, I would like to ask if the studio has resolved the problem and re-launched it? Are players currently able to participate normally?
For the number of times this has happened in the past, you should probably already know the systemic cause. As developers, you should be better versed at testing everything BEFORE you release a new update.
Hello. Windows player here. Events are still disappearing. This is the third one in a row for me that has disappeared - the Cookie Event end of January/beginning of February, Nutcracker Valentine on Feb 1, and then today, Feb 13, Dach's Delivery. Any timeline for when this will be fixed?? My latest update for Windows was on February 2nd, version 4.20.1.0. Thanks.
I have lost the valentines chase thing after one day and no my dash delivery is gone so I am earning nothing. This happens so many times and never gets fixed
Same for me here is the reason
end_time":1771830000,"uuid":"4156735943_21152218","id":"21152218","lifecycle_state":"ACTIVE","state":"STARTED","end_reason":"TERMINATED","collab_local_task_progress
Mark this as an OPEN issue please… NOT answered @Snow_Rider People looking for help will not see all the responses! When is the fix coming please?
@DieOmimi @MountainMom
Do you have a estimated timeframe for it to be resolved?
No Update in 10 days?
I am experiencing the same problem.
Same issues going on
Mone still do not work. The past 2 have disappeared
just want to make sure this is still being worked on because I am still unable to play the side games. It showed up this morning for a second and then disappeared again. Thanks
TThat Happen to me
The serial ganes disapearr, and also the dachas I can't play what happen?
I had the countdown for the lunar new year event. It was supposed to start today. My countdown disappeared but the event never started. Game is currently completely blank, no Dachs, events or sweet streak. Up until this week at least i had Dachs even tho my Valentine's day event and Bubblegum troll never started. So 3 weeks in it's actually getting worse.
so you posted this 12 days ago and events are still gone and there are no answers nor are you offering anything to the people that can’t earn any boosters at this time. No good service
King owes us big time. Especially anyone who purchsed extra lives and such and they are now next to useless.
Hi everyone, The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0. Let us know how the update works for you!
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 17, the latest level available is 9360. Enjoy the new content and have a sugar-crushing day! 🍭
