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Disappearing Events: Under Investigation 🔍

Hi everyone,

We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it.

Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.

Accepted answers

Snow_Rider

Hi everyone! We know this has been going on for longer than expected, and we completely understand how frustrating it is.

Although we don’t have a timeline to share just yet, please know the team is still actively working on it to make sure the fix is stable. We’re continuing to follow up, and as soon as we have more news, we’ll update this thread right away.

Thank you for your patience, we truly appreciate it!

All comments

DodoR

Do you have a estimated timeframe for it to be resolved?

MollyS

Mark this as an OPEN issue please… NOT answered @Snow_Rider People looking for help will not see all the responses! When is the fix coming please?

@DieOmimi @MountainMom

Boybinary

Same for me here is the reason

end_time":1771830000,"uuid":"4156735943_21152218","id":"21152218","lifecycle_state":"ACTIVE","state":"STARTED","end_reason":"TERMINATED","collab_local_task_progress

cggun04

I have lost the valentines chase thing after one day and no my dash delivery is gone so I am earning nothing. This happens so many times and never gets fixed

brie_w

Hello. Windows player here. Events are still disappearing. This is the third one in a row for me that has disappeared - the Cookie Event end of January/beginning of February, Nutcracker Valentine on Feb 1, and then today, Feb 13, Dach's Delivery. Any timeline for when this will be fixed?? My latest update for Windows was on February 2nd, version 4.20.1.0. Thanks.

cris66

hi this is still occurring when I’m playing every single event just disappears !! When will this be fixed!!

susanschriver59801

My Dachs Delivery service just disappeared this morning after I played one level. My notification for the lunar event is gone also. What is the latest on this please?

hddoane1

And I just realized I haven't seen Sweet Streak since this all started. This is turning into the WORST case that has happened so far.

DieOmimi

Hi @MollyS unfortunately, I had the same experience as you. The studio hasn't found the problem yet and is still investigating the cause.

I'm sorry I haven't received a timeline and have to wait until our Community Manager gets back to me. It seems to be a more serious issue.

dorf27

Is this a Facebook problem or a king.com problem?

Hr90194

please fix disappearing game

DanyC120

Bonjour, pour moi, les évènements disparaissent également , et plus de pots de bonbons .

MollyS

Same for me… today Dachs delivery showed up but after I played a level it disappeared. Also the "coming soon" new year event disappeared. My game is blank!

Is there a fix coming @DieOmimi @MountainMom @Snow_Rider

Hr90194

Please fix the disappearing events!

hddoane1

Still happening. Valentine's game announced, then disappeared. But now, there is a new wrinkle. While this was occuring within the past two weeks, I was able to play Dach'e Delivery for the entire time it was available. It never disappeared. Today, a new Dach's Deliver was opened. I played for a while, exited, and now it has disappered. So it looks like the issue is getting WORSE not better.

_Elisabeth_

Hello, this is already crossing all limits of patience, first you turned off some of the characters' sounds which made them so cute as much as they were frustrating at times, but now it's really irritating that I can't hear the giant's trumpets, the owl's anger and the like, then you give me events and then everything disappears, like giving a child candy and then taking it away. I get angry and it frustrates me....

istuff

The same is happening to me. Please someone fix this!

Jenjen2196

Same and I spent $7.99 for more lives.

Jenjen2196

Why hasn't this been fixed? It's been an ongoing problem for months! My events Dachs delivery service disappeared this morning right after I bought lives. You guys owe us big time. This is a constant ongoing problem. 😡

Andres-2

This event appeared on Thursday and then the ad disappeared.

ellectra

Same. I was happy to see it because finally something worked. Played 2 levels, gone. Beyond annoyed at this point.

AkumaXX

And today a new delivery and New Year Tiffi are also gone.

BQN537

Hi @Snow_Rider

I had Dachs Delivery Service for probably about 10 minutes and it disappeared.☹️

I also had an event with tiffi arriving in 3 days also disappeared.☹️

ellectra

It's been two weeks now. This happens regularly. It's not rocket science, echoing everyone else who said these kinds of things should no longer be happening. I got an announcement for lunar new year levels and the next time i logged in it was gone.

My valentine's day levels never reappeared once they vanished.

Welcome! 👋

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Accepted answers

Snow_Rider

Hi everyone! We know this has been going on for longer than expected, and we completely understand how frustrating it is.

Thank you for your patience, we truly appreciate it!

All comments

MollyS

Same for me… today Dachs delivery showed up but after I played a level it disappeared. Also the "coming soon" new year event disappeared. My game is blank!

Is there a fix coming @DieOmimi @MountainMom @Snow_Rider

DanyC120

Bonjour, pour moi, les évènements disparaissent également , et plus de pots de bonbons .

Hr90194

please fix disappearing game

dorf27

Is this a Facebook problem or a king.com problem?

DieOmimi

Hi @MollyS unfortunately, I had the same experience as you. The studio hasn't found the problem yet and is still investigating the cause.

I'm sorry I haven't received a timeline and have to wait until our Community Manager gets back to me. It seems to be a more serious issue.

susanschriver59801

My Dachs Delivery service just disappeared this morning after I played one level. My notification for the lunar event is gone also. What is the latest on this please?

cris66

hi this is still occurring when I’m playing every single event just disappears !! When will this be fixed!!

brie_w

cggun04

I have lost the valentines chase thing after one day and no my dash delivery is gone so I am earning nothing. This happens so many times and never gets fixed

Boybinary

Same for me here is the reason

end_time":1771830000,"uuid":"4156735943_21152218","id":"21152218","lifecycle_state":"ACTIVE","state":"STARTED","end_reason":"TERMINATED","collab_local_task_progress

MollyS

Mark this as an OPEN issue please… NOT answered @Snow_Rider People looking for help will not see all the responses! When is the fix coming please?

@DieOmimi @MountainMom

DodoR

Do you have a estimated timeframe for it to be resolved?

erinpeters

No Update in 10 days?

dnickel

I am experiencing the same problem.

cherryknot

Same issues going on

natenkalie

Mone still do not work. The past 2 have disappeared

suejohn42

just want to make sure this is still being worked on because I am still unable to play the side games. It showed up this morning for a second and then disappeared again. Thanks

Actiongun1

TThat Happen to me

Actiongun1

The serial ganes disapearr, and also the dachas I can't play what happen?

ellectra

I had the countdown for the lunar new year event. It was supposed to start today. My countdown disappeared but the event never started. Game is currently completely blank, no Dachs, events or sweet streak. Up until this week at least i had Dachs even tho my Valentine's day event and Bubblegum troll never started. So 3 weeks in it's actually getting worse.

cggun04

so you posted this 12 days ago and events are still gone and there are no answers nor are you offering anything to the people that can’t earn any boosters at this time. No good service

hddoane1

King owes us big time. Especially anyone who purchsed extra lives and such and they are now next to useless.

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Disappearing Events: Under Investigation 🔍
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of February 17, the latest level available is 9280. Enjoy the new content and have a sugar-crushing day! 🍭