Hey everyone! We know this issue has been going on for a while now, and we truly understand how frustrating that can be. While some events are working smoothly, others may still disappear unexpectedly. Please know that this is on the Studio’s radar, and the team is continuing to investigate it. If you experience an event disappearing, here’s how you can help us: * Make sure your game is updated to the latest version * If the issue still happens, please share:* The platform you’re playing on (Windows, iOS, Android) * Your Game ID. You can find it Here This information really helps our developers reproduce the issue and work towards a fix. Thank you so much for your patience and for continuing to report this!

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Disappearing Events -- Update

Snow_Rider

Hey everyone!

We know this issue has been going on for a while now, and we truly understand how frustrating that can be. While some events are working smoothly, others may still disappear unexpectedly.

Please know that this is on the Studio’s radar, and the team is continuing to investigate it.

If you experience an event disappearing, here’s how you can help us:

Make sure your game is updated to the latest version
If the issue still happens, please share:
- The platform you’re playing on (Windows, iOS, Android)
- Your Game ID. You can find it Here

This information really helps our developers reproduce the issue and work towards a fix.

Thank you so much for your patience and for continuing to report this!

To Ask Your Question:

Accepted answers

CaramelKat

Hi everybody!

Unfortunately it looks like this issue has reappeared for some players. Rest assured that the Studio team is investigating this and we will update you as soon as there is progress on the matter.

Thank you for understanding 🙏

All comments

jerrydow

Still garbage !!!

hddoane1

Doesn't matter. It doesn't do anything.

Dizzzybee

My Google Play store don't have the update yet.

hddoane1

The update does absolutely nothing.

AkumaXX

Does it fix the glitch that Misty anniversary

steleja1

Fully updated- no change.

Dizzzybee

Checked my Google Play Store. Don't have the update yet.

hddoane1

"Let us know how the update works for you!"

Four words:

It didn't. At all.

Snow_Rider

Hi everyone,

The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0.

Let us know how the update works for you!

hddoane1

Please pass this on to the game team as I am encouraging everyone to do the same.

I am stopping all play and purchases until I hear that it is "fixed". When it is "fixed" I will resume play too see if truly is taken care of, but even then it will be a very long time before I do any kind of purchase. Why should we spend our time and money on something that cannot deliver on its claims?

Snow_Rider

Thank you all so much for getting back to me and for sharing all the details. I know this has been going on for a while, and I completely understand how frustrating it must feel, especially after waiting so long for a fix 😔

I’ve passed all your comments and reports on to the game team so they can continue investigating this. I’ll share an update as soon as I have more information. Thank you again for your patience and for sticking with us, we really appreciate it!

macchianera

If a ticket is opened, no replies, no fix.

macchianera

I have the latest version, just entered Hazelnut event, then exited and now disappeared.

It's been months this bug happens, disappointing.

hddoane1

Can we once again expect to wait at least a month to be told "it's fixed" just for it to break again after 1 week?

jen197979

Bubblegum levels to win free lives are gone!

hddoane1

Same as others are saying. I have the latest version. Dach's, BBT, Star Chaser, Sweet Streak, Hazlenut crunch. Played them yesterday, played them this morning. Came back this afternoon, all gone.

This has gone beyond annoying and now become anger-inducing and stupid.

susanschriver59801

So I have the 2 new events, Dach's so far has stayed, but the bubblegum event is whacked again. I can see my bubblegum team but the bubblegum levels have disappeared. Obviously the corruption that keeps happening with the game started a long time ago with someone who clearly wasn't qualified to write code for the game. King is going to have to dig deeper if they want the root problem solved. Now I need to log back into the game to see if every other event has stayed. I will keep you updated and have a sweet day!

steleja1

The same happened to me. Played one level and both events that started today disappeared.

jerrydow

events that were supposed to start never did

jerrydow

Two events disappeared that were supposed to start today its getting old . update didnt work

kozaovca

after I played one game at the morning events they disappeared I have the latest version of the game

kozaovca

after I played one game at the morning events they disappeared I have the latest version of the game

Zebragirl_60

Dachs Delivery has disappeared again, I am playing the latest version, can this be restored?

Zebragirl_60

Dachs Delivery had disappeared....…..

AkumaXX

It worked. Now I even have two more events which may be wrong - there is no better moment to bring Spring Jelly Queen back.

Screenshot_20260311_174042_com.king.candycrush4.jpg

_Elisabeth_

Hi, for a few days 2 events were working, but now everything is gone again. The version has been updated to the latest 4.21.2.0, on Windows 11
what is happening again?

ellectra

Hi, my dachs delivery appeared days ago but the tasks never load, it's stuck on the gift icon which just keeps reloading endlessly.

Snow_Rider

Hello there! We’ve been informed that updating to the latest version (4.21.2.0) should restore your events. Please make sure your game is up to date, and let us know how the events are working for you after the update.

Looking forward to your feedback!

Snow_Rider

Would you mind closing the game and checking again now?

Snow_Rider

I see, thank you for getting back to me! The Bubblegum Troll event should have appeared too.

AkumaXX

While Sweet Streak and Delivery are back, a BGT event doesn't work correctly. Version is 4.21.2.0 as you would expect.

Screenshot_20260306_185144_com.king.candycrush4.jpg

Screenshot_20260306_185149_com.king.candycrush4.jpg

Screenshot_20260306_184722_com.king.candycrush4.jpg

nekocat

Hi @Snow_Rider thank you very much for the update 🙏. The fix has worked for me when I updated, with DDS and the sweet win streak back in my game 🎉 Do you know if there is currently any other event that should appear?

Accepted answers

CaramelKat

Hi everybody!

Unfortunately it looks like this issue has reappeared for some players. Rest assured that the Studio team is investigating this and we will update you as soon as there is progress on the matter.

Thank you for understanding 🙏

All comments

Snow_Rider

hddoane1

Please pass this on to the game team as I am encouraging everyone to do the same.

Snow_Rider

Hi everyone,

The Studio has just released a new game version with fixes that should resolve the issue with disappearing events. Please make sure to update your game to version 5.0.0.0.

Let us know how the update works for you!

hddoane1

"Let us know how the update works for you!"

Four words:

It didn't. At all.

Dizzzybee

Checked my Google Play Store. Don't have the update yet.

steleja1

Fully updated- no change.

AkumaXX

Does it fix the glitch that Misty anniversary

hddoane1

The update does absolutely nothing.

Dizzzybee

My Google Play store don't have the update yet.

hddoane1

Doesn't matter. It doesn't do anything.

CyberPsych

This update worked fine for me but it killed bubblegum level pop-up. If I hit back or come out of app before starting bubble-gum level, then there is no pink level pop-up to click and continue. That level is gone and I need to complete several usual levels before triggering another bubble gum level.

jerrydow

Still garbage !!!

gostomuitodejogar

Bom dia ,estou no nível 19996 e não consigo passar de nível ,nem tenho barras de ouro para comprar jogadas.Abriu uma nova de chocolate faxinha consegui tudo caixa seguinte fácil TB de conseguir cumprir as tarefas mesmo sem passar de nível, aí na 3ª caixa eu cheia de esperança que vou conseguir cumprir as tarefas e ganhar as 8 barras de ouro e poder passar de nível, aí a tarefa é conseguir determinadas cores ao terminar de nível!!!! Não custava muito serem tarefa mais fáceis para esse tipo de caixa de chocolates, que possibilitaram ganhar essas barras e poder passar de nível guardar as tarefas mais desafiadoras para caixas que são prêmios melhores

Obrigada

Screenshot_20260325_095455_Candy Crush Saga.jpg

steleja1

my game still isn’t working. I have an iPhone. Updated game to current and phone is updated. Cleared data, restarted, all of the things. I made another ticket and got back the form email of oh well we’re working on it and feel free to play other games..

super frustrating. The only thing I can think of is completely uninstalling the game but the last time I did that I lost all my boosters and bars. I noticed that since the last update that the game is super laggy. Anyone else still having issues?

susanschriver59801

I believe you're on the wrong platform. You want candy crush saga not candy crush friends saga.

BattleAxeGenX

Dax Delivery disappeared again this Friday. I havethe new version uploaded.

I engaged with the event ( chose challenge) then went on to play daily challenges on lower levels as usual. Completed all 3 daily chalkenges when i wen to play new level ( 9304 ) the event was gone.

I make purchases regularly but have stopped since the events are disappearing….which is becoming increasingly more common.

BQN537

Hi @Snow_Rider

The latest update made my game worse.

I had Dachs for about 10 minutes and he has disappeared.👻

I can’t remember the last time I had a side event ☹️

Snow_Rider

Hi @BQN537 @BattleAxeGenX When did you play the event? The event wasn't running from March 24 to March 26, but it’s now live again. Starting from today, you should be able to play it until April 6.

Please let me know how it goes!

ellectra

Same here, I logged in today to see if the game finally works - i do not play if i don't have events - but my game auto updated to the latest version and all that did is that my sweet streak also disappeared. I had Dachs for one level, then it was gone. My game has been broken since January. Many of the players from my team have left. It boggles my mind how such an old game with established events and patterns can be broken for months, with each "fix" breaking something else. Did AI take over coding?

Snow_Rider

I’m really sorry to hear this. The fix should resolve the issue. However, if you’re still unable to access the events and believe that uninstalling the app might help, lease send:

A screenshot of your inventory before uninstalling the game
A screenshot of your inventory after reinstalling it

This will allow us to restore missing boosters. Hopefully, this will solve the problem!

BQN537

deleted

BQN537

Hi @Snow_Rider

I received Dachs Delivery Service at about 7pm today. I had Dachs for about 10 minutes and then it disappeared 👻

Also the game is taking so long to load since the latest update

hddoane1

Had Dach's. Played two levels. Logged out of game. Came back. Dach's gone and hasn't returned. I am going to take every chance I can to reply to other comments and start new ones that encourage all players to stop making purchases. Maybe a loss in revenue will encourage them to actually fix this.

BQN537

Hi @Snow_Rider

My iPhone updated the game to

5.1.0.0 and Dachs still hasn’t returned ☹️

AkumaXX

I don't know whether it has been corrected because it keeps giving wrong events that don't have Spring Jelly Queen.

Screenshot_20260328_175940_com.king.candycrush4.jpg

jaqvi

No it hasn’t worked. And the last fix didn’t work either. The only way I was able to get the events back last time, was to uninstall, reinstall the app. And each time I would lose all of my candy buffs, the three candy buff options for each stage. Lost all each time. Even though I am logged in via fb . I’m on a new iPad. Up to date. I’ve updated to newest app version, &. The announced version last night, disappeared as soon as the timer ran out for its start

BattleAxeGenX

Update to my previous post/experience.

I am now updated to version 5.1.0 and lost both Dachs DeliDelivery on Friday and the Daily Spring Challenge that miraculously appeared today.

ththis latest update has now taken my daily challenges and told me I’ve completed them when I’ve opened the game for the gagame for the first time that day to play my daily challenges…..twtwo or three times since the latest 5.1.0 version has I can’t even play daily .

MMy experience with the daily spring challenge had nothing to do with logging in an outer, leaving the game or engaging with the event and going on to play daily challenges or other levels.

As soon as the spring event popped up on my gagame. I immediately engaged with that and played one of my three chances on today’s game..

I lost my first of three chances on today’s spring challenge, and it did not bring me back It immediately bumped me out to the map, and the icon for the challenge was no longer on my map screen..

TThe event while using it. These technical issues are not just frustrating. I’ve been a player since the beginning unfortunately, I am not kept the same username I do not play any other developers as I have not found anything that compares to the Candy Crush I have been patiently waiting for almost 2 years for these issues to be fixed, but unfortunately, they have become progressively worse.

It’s not like it’s throwing me into some big depression. I can find other distractions in my aloud downtime zone out time, but I really enjoyed the games from King developers I don’t anymore. I don’t find myself looking forward to opening the game anymore..

I am genuinely asking and possibly advising you meeting to possibly be be somewhat transparent about what the issues are why over the last two years has the been consistently downgrading on the Is it a talent issue of money issue? Do you need to introduce something new to the game to keep king games going sometimes transparency no matter how difficult it is to admit struggles will gain you a lot more support for all your feedback. I’ve sent it off to team. Something is going on and I’m truly sad for whatever reason you’re struggling but if you need something from the players and you need something to change experience to keep them going let us know…

hhumility is not weakness and there’s a lot of us who’ve been around here for what coming 14 years.

D F you lose a key developer? I haven’t looked at your company structure but have you lost control of the direction of the games/vision and maybe have the profit hounds breathing down your neck about implementing efficiencies that ultimately turn into deficiencies?

If so, I’m sorry so many good things are just consumed and spit in this world where write offs/capitol losses are just one way to mitigate expenses.

I hope you’re not one of them and if you are not what is going on?

Written with what I hope you ( King Games) see as an honesty and curiosity that sees you…not condemns you.

christelmisty

Comment mettre à jour la versiion?

Snow_Rider

Hi @BattleAxeGenX! I'm very sorry to hear this 😔😔 I can absolutely understand how disappointing it feels when events disappear, particularly when you’ve been with the game for such a long time.

We did see a significant decrease in reports after releasing the latest update, so it’s concerning that it’s still happening on your side.

If nothing has improved so far, I’d kindly ask you to try one more steps that possibly solve the problem:

Please share your Game ID (you can find it here)
Take screenshots of your current boosters/inventory

Then try reinstalling the game. Just note that uninstalling removes boosters, but with your screenshot we can send them back to you 👍

I really hope this will help and we can get things back to normal for you. Looking forward to hearing from you!

Snow_Rider

Hi! I'm so sorry to hear this. Since you're still experiencing the issue, we can try the unsintalling game approach. And don't worry about boosters, we can send them back. What I need is:

Your Game ID (you can find it here)
Screenshots of your current boosters/inventory so we can restore them

Thank you!

tduchesne

Lost my saved progress. How to fix?

tduchesne

Lost my saved progress. Retrieve how?

hddoane1

New event supposed to start yesterday (possibly today). Disappeared and never started. I have done nothing different from all my other posts.

susanschriver59801

It went away for me as well on both devices.

_Elisabeth_

Me too 😑

Quick Links

Recent Announcements

Disappearing Events -- Update
Hey everyone! We know this issue has been going on for a while now, and we truly understand how frustrating that can be. While some events are working smoothly, others may still disappear unexpectedly. Please know that this is on the Studio’s radar, and the team is continuing to investigate it. If you experience an event…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of May 5, the latest level available is 9500. Enjoy the new content and have a sugar-crushing day! 🍭