No fix yet for Unity ads

Question

Unity ads are broken, at least on IOS. Blank screen for 30 seconds followed by an error message about not being able to connect to the internet and then no reward. The issues with this are (1) it is incorrect as internet connection is available (2) why does it think it needs to connect to the internet? (3) It terminates not only itself, but also any other subsequent ads (from other advertisers) from playing.

I have seen the same problem with Unity ads within other games, but they are only partially broken in those games and still manage to complete. I have used their in-ad reporting feature to let them know the ad is broken but it has been weeks and no change.

I have tried the in-game bug reporting feature within this game (CCFS), but it is somewhat flawed as well, so won't be using that again.

0utl13r · Answer

Hey thanks for explaining this. I tried the in game and got nowhere, so I think it will just leave it be. Ultimately, it's a business decision for King anyway. It is their loss of ad revenue. Appreciate your response, regardless.

DieOmimi · Answer

Hi @0utl13r the advertising is run by the studio; we in the community have no influence on it.

Please do the following:

* Go to Settings (gear icon)
* Then tap the question mark
* Select "Privacy & Data" from the menu
* There you will find the option "How can I report an ad in my game?" Read the article and take notes/screenshots. Scroll to the bottom and select "Contact" and describe your problem in as much detail as possible.

You will initially receive an automatic response/confirmation of your request, and then you can reply by email and attach screenshots.