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Why does part of the game go black between games and I am not receiving any awards

jeanjalon
jeanjalon Posts: 9

Level 2

Between games the scores list will all go black or perhaps some other part of the screen.
since this has begun I am not getting any rewards. So I am not able to use any boosters to help to finish the game

Best Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Answer βœ“
    Hi @jeanjalon and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also ask you to check if you have at least 2 GB of free memory as it is required for this game to work properly. Thank you for your understanding. I am looking forward to hearing from you again πŸ€—
  • jeanjalon
    jeanjalon Posts: 9

    Level 2

    Answer βœ“
    I am using an iPad Pro tablet
    operating system is 12.2 and I have 39 GB of free memory.
    There is a notice that the iPad will update to 12.3 later today.
    thanks for your quick response JJ
  • jeanjalon
    jeanjalon Posts: 9

    Level 2

    Answer βœ“
    Since the update to 12.3 the problem seems to have goneΒ 

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Answer βœ“
    Hi @jeanjalon and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also ask you to check if you have at least 2 GB of free memory as it is required for this game to work properly. Thank you for your understanding. I am looking forward to hearing from you again πŸ€—
  • jeanjalon
    jeanjalon Posts: 9

    Level 2

    Answer βœ“
    I am using an iPad Pro tablet
    operating system is 12.2 and I have 39 GB of free memory.
    There is a notice that the iPad will update to 12.3 later today.
    thanks for your quick response JJ
  • jeanjalon
    jeanjalon Posts: 9

    Level 2

    Answer βœ“
    Since the update to 12.3 the problem seems to have goneΒ 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @jeanjalon Great! Thanks for letting me know 😊

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