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Lost the levels
Good afternoon
I have changed my device, opened session and I have lost the levels of:
- Bubble Witch 3 saga that was in 1526
- Candy Crush soda was in 1283
- Candy Crush Saga that was in 1229
The rest of the games have been synchronized well.
the new device.
What I can do?
Thank you
Answers
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Welcome @Elisa-3 to our sweet and amazing community! I’ve posted a link below that contains instructions on how to get your levels and progress back. I hope it helps!
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact
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Quite annoyed and upset about this. I’m on level 949 on BubbleWitch3. My daughter was playing catch-up close behind. She transferred from iPhone to a new phone, (I think android) and she had lost all levels after level 469. I’m thinking of picking a new game if we can’t compete against one another. Really cheesed off! 😕
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Hi @blubird and welcome to our adorable Community 😊 It's a common issue when you change the device. Please follow the instructions on the link below and you will see several options how to get your progress back.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗 -
Hi again @blubird I will ask you to fill in the support form here https://soporto.king.com/contact
Please be sure to choose the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will get an automated email message which you need to reply to in order for the team to reach you.
Thank you for your understanding. Enjoy your day 😊
