Missing piggy bank how do I get refund

PummyRaj · May 2019

Hello @leggo, Welcome to the Candy Friends section of our friendly King Community

@mwean has not received the 30 Gold Bars that were purchased from the Piggy Bank!

Did you too purchase and have not received the those Gold Bars? Or is it just the "Piggy Bank" icon has disappeared from your game?

PummyRaj · May 2019

mwean said:

It only shows me 3 games and candy crush is not one of them

Hello again @mwean,

Please try this link to contact the KING SUPPORT Team https://soporto.king.com/contact
I hope you will be able to see all the Game options in this form!!

Please let me know! Thank you!

mwean · May 2019

Still the same issue. Does not say the game I am having the problem with. I am getting really annoyed. We are going back and forth with no solution. I have stated over and over I either want the piggy bank or a refund

PummyRaj · May 2019

I understand your frustration @mwean. One last trial...

Can you please post your Game user ID (it will be in digits)? This is how you find it....
If you are playing through King account -- https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

If you have logged in through Facebook -- https://www.facebook.com/help/1397933243846983

Once you post your ID, I will request the Community Manager to look into the issue!

Thank you for your patience! Have a nice day/evening!

mwean · May 2019

It is 1005735223

PummyRaj · May 2019

OK, Thanks @mwean. One of the Community In-charge will be contacting you soon

Missing piggy bank how do I get refund

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