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If the game is not allowing me to send lives or receive lives. What can I do?

stepygat50

This game is not allowing me to send lives to friends or receive lives from Friends. I am fully logged in and my browser has been refreshed but I'm still not able to do that part. What can I do?

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mercerik

@kelia

Hi there! Welcome to the Community!

Did your friends who you sent individual life requests tell you if they sent you gifts of lives? In my case, I used to send life requests to all my friends in the list. Since not all answered the requests, now, I only send those who do respond and made a deal with them to send me requests each time I send mine. It works perfectly for me and them.

keiia

Why dont I receive any of rhe lives I ask for?

keiia

stepygat50 said:

This game is not allowing me to send lives to friends or receive lives from Friends. I am fully logged in and my browser has been refreshed but I'm still not able to do that part. What can I do?

I'm having the same problem

bokica24

I have the same problem. My friends disappeared. I did everything you said above, logout, restart, login... it didnt work...

PummyRaj

Hello @manpwergirl and @ruminaxhr, Hearty Welcome to the Candy Friends section of our friendly King Community 😀

The Lives issue has been going on for past few months and the King Studio Team is working hard to fix the issue. It is working and gotten better for few players... let’s hope we too will see the improvement soon 👍👍

Thank you for posting in the Community. Have a nice rest of the day!

ruminaxhr

To me is the same LOL ... I feel so lonely

TippyToes

I followed the instructions mentioned above to ask for lives and have repeatedly sent the request (when I have no lives) but have never received any back. I'm playing either my phone, my laptop or my desktop - through the app - not through Facebook. Occasionally I will receive a request from someone and I always send one back. I've attached screenshots of the 2 screens encountered in requesting lives.

CC Friends Saga.pdf

manpwergirl

I have asked friends for lives but am getting no response! What am I doing wrong?

Jelly_Jenny

Hi @stepygat50 - you mentioned that you're playing on a browser. Candy Crush Friends Saga cannot be played on a browser so if you could confirm what's the name of the game you're playing?

Also if you could describe the issue a bit more, please: What happens when you try sending out lives?

firebombmarkus

I wasn't aware of it. Thanks for letting us know @Elsa

Creative_Elsa

@firebombmarkus there is an issue going on in the Saga game right now with the sending/receiving of lives and I tagged @Jelly Jenny because it might be a Facebook glitch. A player who plays CC Friends Saga wrote in that message asking if it's the same problem here as it is there so I gave her this message to comment. Let's tag @QueenMia because maybe it's a Facebook glitch that is starting across all games.

firebombmarkus

Hi @stepygat50 and welcome to our adorable Community 😊 How do you mean you are not able to send and receive lives? If you are not sure how to do it you can see the detailed instructions on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/177612/how-to-send-and-receive-lives

However, there is a known issue where we don't receive lives so often regardless we are connected to a King or a Facebook account. There is a thread about this issue where you can give us your feedback and where our Community Manager will post any change about this issue as soon as it happens. You can find it on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/177642/i-do-not-receive-lives#latest

Thank you for your understanding. Have a wonderful day 🤗

catty

You send friends lives and they never get them you asked for lives You never get them. This is the second time i have complained to them.

jilliebean

Seriously you guys can’t be this duh. I’m talking about friends but by that I meant there’s regular candy crush, soda,jelly and the other similar games made by king that do not have the lives issues that candy crush friends has COME ON NOW

mercerik

@jilliebean

Hi there! Welcome to the Community!

You mentioned 150th Version of Candy Crush, are you referring to the Candy Crush Saga or the Candy Crush Friends? The reason I asked is because you are at the Candy Crush Friends Community.

Thanks!

firebombmarkus

Hi @Dianna531963 and welcome to our adorable Community 😊 This is a known issue in our lovely game. You are welcome to write your feedback about this issue on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/177642/i-do-not-receive-lives/p1

The studio is aware of this issue and they are working on it. Let's hope together it will be solved soon. Thank you for your understanding and have a wonderful day 🤗

Sukanta_Biswas

Hello @Dianna531963

Image: https://us.v-cdn.net/6030983/uploads/editor/zc/xa21yeild8bs.jpg

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Check your app update first. Logout game from facebook > Restart your device > Log in again.
Please give me feedback

Dianna531963

Help me get this fixed can't receive any lives

jilliebean

I’m no longer receiving lives and what happened to the free life booster that helped. This shouldn’t be such a big issue considering is like the 150th version of candy crush like seriously