Candy Crush Friends Saga

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Access to correct account

I got a message to say my someone had tried to hack my fb so had to change my password now I can’t get into my account and has set up another account so I have to start from level 1 grr how do I access my original account I had for this game

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Deby_Sutcliffe

Thanks trying to find my old ID number but can only access new one

Joseph45

I think the reason why this may be happening may be due to the fact that since your levels were saved on your old account, then they are not carried over whenever you had replace your account. Nonetheless, I will report this to a CM to see if anything can be done about this.

Deby_Sutcliffe

No luck still the new profile comes up or my sons fb account lol cannot access my old account

Joseph45

Hello and welcome to the sweetest community around @Deby_Sutcliffe! If you are having trouble retrieving your saved game, try reading and following all instructions carefully found at the link below to see if this can help solve your issue. If not, please let me know how I can be of further assistance. I hope it helps!
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact

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Joseph45

Deby_Sutcliffe

No luck still the new profile comes up or my sons fb account lol cannot access my old account

Joseph45

Deby_Sutcliffe

Thanks trying to find my old ID number but can only access new one

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