REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

Hello everyone,

And thanks a lot for letting us know about this! Since you all reported the same problem, I have merged all your questions together so you can all be updated at the same time 😉

There's indeed an issue with Dachs and the chests... It seems he wants to keep them all to himself! Naughty boy!

We are looking into it and will do our best to solve this as soon as possible. In the meantime, could you please let me know what game version you're playing on (have you updated to 1.15?) and what's your device. That would help us investigate!

We're sorry for the inconvenience! I've added a reward chest to your account to compensate the one Dachs kept 😉 (for those who left their game ID).

Thanks a lot 🍒

All comments

le1

I am having trouble also with dasch my user id is 10730571890.

Hello @lynn4211, Hearty Welcome to the Candy Friends section of our friendly King Community

Players not able to get the key from Dachs is an issue that was already reported. The Studio is looking into it and there will be a fix soon.

We just have to make sure that our game is up to date by installing the latest version. And also, make sure that there is 2 GB free storage space in your device

Please keep an eye on this thread as if there is any update with regards to the issue, it will be posted here

Thank you for posting in the Community & have a nice week ahead!

lynn4211

I am the same I cannot catch Dachas and his chest I am new here did not know it was a issue till a friend told me. So I am having a problem as well. I did wonder why he kept popping up I kept saying I may get to catch him one day well now I know I wont until the issue is fixed tanks everyone and thanks to my friend that told me

Heres the app info

I have a Huawei Mate 20 lite running Android 9.

Same issue here. Been having it for a couple of weeks.

My chest must still be stuck on level 613. I have updated app and cleared 3 boards and still no chest.

actress

I can't my dog to move at all.

bubbly10265

I won my game 308 and it will not let me open the key to my chest so it’s still there. I’m playing on my IPhone 7 everything is up to date.

wafercookieflippers

Hi,

I had a mystery chest for a long time with no Dachs (at least three full episodes) and I thought that he might drop once the fix came through. Instead the mystery chest icon just disappeared when I went to play this morning. Can it please be put back or will it always be like I lost a mystery chest?

Thank you!

Hi everyone!

Our sweet Studio found a fix for this which will be released soon!
I have added some extra rewards to those of you who left their Game IDs.

Thanks and happy crushing 🍒

Photocrazy

I was asked to to repost here. I am having the same problem. I am using the latest version of the game on a Samsung Galaxy S5. My ID is 7023653376.

canadagrl

Uploaded latest version on Friday. iPad User ID is 1492904578. Anyone lose their consecutive days with newest upgrade?

pelle

Hi, having the same problem with Dachs. I've cleared the cache and restarted my mobile but Dachs remains on 1068 while I'm at 1099. I'm running on version 1.15.8 of the game, my device is Samsung 10 (Android 9) and my UserId is 5620341796.

andrealen

I am having the same issue dach’s wont give the key for the chest. Naughty naughty boy. I am Ios 12.3.1. Latest version if the game.

jsamparan

The chest and Dach have disappeared since yesterday. I know you are working on it, but it's still a problem. I am on an Android device and there are no current updates.

jpsmith12

I am Running iOS 12.3.1 on an iPhone 10. The game was updated 2 days ago per automatic updates.

Chest is Stuck on Board and I’m almost finished.

1) The Device you are using to play the game : IPhone 5s

2) What is the version you have right now: Updated Yesterday 6-20

3) You game user ID :10211357346

jsamparan said:

txcyclone

iPhone 6r, version 1.14.17

Hello @txcyclone, Hearty Welcome to the Candy Friends section of our friendly King Community

Thank you for providing your game user ID. Can you also post the device you are using to play the game and the version you have right now?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

txcyclone

I’m having the same issue ID # 8582490194.

thank for any help!!

Hello @txcyclone, Hearty Welcome to the Candy Friends section of our friendly King Community

Thank you for providing your game user ID. Can you also post the device you are using to play the game and the version you have right now?

txcyclone

iPhone 6r, version 1.14.17

jsamparan said:

jpsmith12

I am Running iOS 12.3.1 on an iPhone 10. The game was updated 2 days ago per automatic updates.

jsamparan

The chest and Dach have disappeared since yesterday. I know you are working on it, but it's still a problem. I am on an Android device and there are no current updates.

andrealen

I am having the same issue dach’s wont give the key for the chest. Naughty naughty boy. I am Ios 12.3.1. Latest version if the game.

pelle

canadagrl

Uploaded latest version on Friday. iPad User ID is 1492904578. Anyone lose their consecutive days with newest upgrade?

Photocrazy

I was asked to to repost here. I am having the same problem. I am using the latest version of the game on a Samsung Galaxy S5. My ID is 7023653376.

Hi everyone!

Our sweet Studio found a fix for this which will be released soon!
I have added some extra rewards to those of you who left their Game IDs.

Thanks and happy crushing 🍒

wafercookieflippers

bubbly10265

I won my game 308 and it will not let me open the key to my chest so it’s still there. I’m playing on my IPhone 7 everything is up to date.

actress

I can't my dog to move at all.

My chest must still be stuck on level 613. I have updated app and cleared 3 boards and still no chest.

Same issue here. Been having it for a couple of weeks.

Heres the app info

I have a Huawei Mate 20 lite running Android 9.

lynn4211