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Finished a level and now cannot make moves

I finished a level and received 2 boosters. When trying to play the next level using the dog, I could not make any moves. I tried exiting the app, restarting my iPad, and nothing worked. The boosters are about to run out,. This happened the last time i received boosters and tried to use the dog.

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Hello @zachd36, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue in your game!! Is this issue occurring only when using the dog character "Dachs" or other characters too?

When you said "you cannot make moves" -- Is your game freezing when you are about to make a move? Will you able to post a screenshot with the issue persisting?

Did you try any troubleshooting steps? If not, here is a list of things that King team recommends for us to follow in such situations... for your iPad -- https://community.king.com/en/candy-crush-friends-saga/discussion/177472/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games#latest

Try those and please post back how it went. TO do so, tap on "Type your Comment" box located below.

Looking forward to talk to you further. Have a nice day/evening!

Accepted answers

All comments

Hello @zachd36, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue in your game!! Is this issue occurring only when using the dog character "Dachs" or other characters too?

When you said "you cannot make moves" -- Is your game freezing when you are about to make a move? Will you able to post a screenshot with the issue persisting?

Did you try any troubleshooting steps? If not, here is a list of things that King team recommends for us to follow in such situations... for your iPad -- https://community.king.com/en/candy-crush-friends-saga/discussion/177472/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games#latest

Try those and please post back how it went. TO do so, tap on "Type your Comment" box located below.

Looking forward to talk to you further. Have a nice day/evening!

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