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Bug level 1605 (FIXED)

LeBoc

Hello ! Level 1605 is buggy on both tablet and PC. The finished level, it goes to the next!

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Comments

bookerpa

It's NOT fixed - really pissed. Went to this discussion board to see if it was fixed or not especially as I lost several lives AND a couple of lollipops trying to get to the next level before I spent any more wasted time/effort/money on Level 1605. So, after reading that it was fixed, I've gone and played Level 1605 only to find the same symptoms. Just cannot move onto the next level even though I have completed 1605. Thanks for nothing. Perhaps your developers ought to system test before unleashing crap code on the community.

PummyRaj

Thank you for the Heads-Up and looking into it @QueenMia🤗

Glad to hear that the Glitch is fixed @Simon888 @LeBoc @berf @vallen and @Jody_Cheng

Keep having fun again in your game! Have a wonderful day/evening

QueenMia

Hey guys,

Yes, the Studio has been able to find the problem and fix it right away! Thanks for letting us know

LeBoc

It's Ok. Thanks

Simon888

Yes, this is now fixed, @QueenMia thank you

Also thanks to @Pummy Raj & @Sukanta_Biswas

Image: https://us.v-cdn.net/6030983/uploads/editor/h6/pm4zn8vfhztg.png

LeBoc

Facebook, PC, tablet, it's the same: the plant level

LeBoc

I do not use facebook. Once finished, click on "next" and the "next" button disappears. The game remains blocked.

Simon888

I am playing on windows 10 desktop & version 1.15.13.0 of the game. I am logged in through Facebook.

Sukanta_Biswas

QueenMia said:

Hi everyone

Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime!

Thanks for your patience

Thanks @QueenMia😀

QueenMia

Hi everyone

Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime!

Thanks for your patience

PummyRaj

Hello again @Jody_Cheng, Hearty Welcome to our King Community

I have reported about the issue and they will be needing few details from you to look into the issue...

1) Device you are using AND version you have right now;
2) Are you logged in through Facebook OR Kingdom account;
3) Your game user ID number... here is a link to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

To write back to us with above details, tap on "Type your Comment" box located below.

Talk to you soon. Have a nice day/evening!

PummyRaj

Hello again @berf, Thank you very much for adding the screenshot

I have reported about this issue and I will need few details from you to inform the team....

1) Device you are using AND version you have right now -- Are you playing only on Windows 10 or are you using a Mobile device too? I don't think you will be able to see version in your PC, right?

2) Are you logged in through Facebook OR Kingdom account;
3) Your game user ID number... here is a link to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

Talk to you soon. Have a nice day/evening!

PummyRaj

Hello @LeBoc @vallen and @Simon888

Can you all please post below details --
1) Device you are using AND version you have right now;
2) Are you logged in through Facebook OR Kingdom account;
3) Screenshot of the game if possible;
4) Your game user ID number... here is a link to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

Talk to you all soon. Have a nice day/evening!

PummyRaj

Hello @LeBoc and @vallen, Hearty Welcome to the Candy Friends Community

I am very sorry to hear about the issue in both your games and for you @Simon888

I have already reported about this issue to the Kingsters. Please be patient and wait for their response.

Please do not Delete and Reinstall your game App... as it will not do any good but you will loose your boosters!! Wait till they inform something!

Hoping for the Best! Have a nice day/evening!

PummyRaj

Sukanta_Biswas said:

@Pummy Raj Take a look at this 😊

Thank you Sukanta, will check it out 😊

PummyRaj

Hello @berf, hope you are having a nice day

I am sorry to hear about the issue in the level!! Let me see if I can find out anything about the issue!!

Will it be possible for you to post screenshot please?

Thank you and will get back to you tomorrow.

Sukanta_Biswas

@Pummy Raj Take a look at this 😊

Sukanta_Biswas

Hello @Jody_Cheng
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Sorry to say that You have posted in the wrong place. Look at the home page, there are different doors for each game.select specific games, and ask your questions. home page here https://communities.king.com/

Thanks for reporting about the level 1605, and it has already been reported in Studio 😊 Hopefully it will be resolved very soon.✔
Good day 🌞

berf

Just uninstalled and reinstalled the game on Windows 10 twice. No problem with other levels (1601-1604). Windows is up to date and the hardware is not the issue.

When I completed 1605, the score goes up to 43,820 or so and it just keeps raining candies while the score stays the same. Tried clicking and I get the Next button, which slows the graphics for a moment, but the game stays the same. It's done this five times now. I retried with different companions (no, 1606 is not available) and they all do it, at different scores.. Here's a screen shot. The screen is not frozen. The Next button should not be soloing like this. It's as if the other level-end objects are not compiled.

Image: https://us.v-cdn.net/6030983/uploads/editor/cw/5tamxetcf7nf.jpg

flew66

Seems like pretty urgent, tagging @QueenMia @CandyCrushinator

Comments

bookerpa

PummyRaj

Thank you for the Heads-Up and looking into it @QueenMia🤗

Glad to hear that the Glitch is fixed @Simon888 @LeBoc @berf @vallen and @Jody_Cheng

Keep having fun again in your game! Have a wonderful day/evening

QueenMia

Hey guys,

Yes, the Studio has been able to find the problem and fix it right away! Thanks for letting us know

LeBoc

It's Ok. Thanks

Simon888

Yes, this is now fixed, @QueenMia thank you

Also thanks to @Pummy Raj & @Sukanta_Biswas

LeBoc

Facebook, PC, tablet, it's the same: the plant level

LeBoc

I do not use facebook. Once finished, click on "next" and the "next" button disappears. The game remains blocked.

Simon888

I am playing on windows 10 desktop & version 1.15.13.0 of the game. I am logged in through Facebook.

Sukanta_Biswas

QueenMia said:

Hi everyone

Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime!

Thanks for your patience

Thanks @QueenMia😀

QueenMia

Hi everyone

PummyRaj

Hello again @Jody_Cheng, Hearty Welcome to our King Community

PummyRaj

Hello again @berf, Thank you very much for adding the screenshot

PummyRaj

Hello @LeBoc and @vallen, Hearty Welcome to the Candy Friends Community

I am very sorry to hear about the issue in both your games and for you @Simon888

PummyRaj

Sukanta_Biswas said:

@Pummy Raj Take a look at this 😊

Thank you Sukanta, will check it out 😊

PummyRaj

Hello @berf, hope you are having a nice day

Sukanta_Biswas

@Pummy Raj Take a look at this 😊

Sukanta_Biswas

berf

Just uninstalled and reinstalled the game on Windows 10 twice. No problem with other levels (1601-1604). Windows is up to date and the hardware is not the issue.

flew66

Seems like pretty urgent, tagging @QueenMia @CandyCrushinator