REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

Photocrazy · June 2019

I was asked to to repost here. I am having the same problem. I am using the latest version of the game on a Samsung Galaxy S5. My ID is 7023653376.

QueenMia · June 2019

Hi everyone!

Our sweet Studio found a fix for this which will be released soon!
I have added some extra rewards to those of you who left their Game IDs.

Thanks and happy crushing 🍒

wafercookieflippers · June 2019

Hi,

I had a mystery chest for a long time with no Dachs (at least three full episodes) and I thought that he might drop once the fix came through. Instead the mystery chest icon just disappeared when I went to play this morning. Can it please be put back or will it always be like I lost a mystery chest?

Thank you!

bubbly10265 · June 2019

I won my game 308 and it will not let me open the key to my chest so it’s still there. I’m playing on my IPhone 7 everything is up to date.

actress · June 2019

I can't my dog to move at all.

sallytaz · June 2019

My chest must still be stuck on level 613. I have updated app and cleared 3 boards and still no chest.

fedge81 · July 2019

Same issue here. Been having it for a couple of weeks.

fedge81 · July 2019

Heres the app info

I have a Huawei Mate 20 lite running Android 9.

lynn4211 · July 2019

I am the same I cannot catch Dachas and his chest I am new here did not know it was a issue till a friend told me. So I am having a problem as well. I did wonder why he kept popping up I kept saying I may get to catch him one day well now I know I wont until the issue is fixed tanks everyone and thanks to my friend that told me

PummyRaj · July 2019

Hello @lynn4211, Hearty Welcome to the Candy Friends section of our friendly King Community

Players not able to get the key from Dachs is an issue that was already reported. The Studio is looking into it and there will be a fix soon.

We just have to make sure that our game is up to date by installing the latest version. And also, make sure that there is 2 GB free storage space in your device

Please keep an eye on this thread as if there is any update with regards to the issue, it will be posted here

Thank you for posting in the Community & have a nice week ahead!

REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

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